What are the responsibilities and job description for the Check in Care Coordinator - BL Cont. Part time position at Sound Family Medicine?
Sound Family Medicine, a private family practice in Puyallup and Bonney Lake is looking for a part time Check In Patient Care Coordinator for our Bonney Lake Continuity Clinic. This is a great opportunity for the experienced Patient Care Coordinator or if you are just starting your career in the healthcare field.
As the Check In Patient Care Coordinator you'll be responsible for greeting patients at the front desk or on the phone, patient registration, promoting and providing customer service, scheduling patient appointments and transferring the caller to the appropriate person. You'll also help ensure that providers and other clinical staff maintain consistent and smooth patient flow. Contributes to the success of the clinic by providing prompt, efficient, and friendly service via in person or over the phone.
Schedule: Monday through Friday 1:00pm - 5:45pm
Position Summary:
Position Summary:
- Greet all patients in a manner which is respectful and courteous, making them feel comfortable and welcome. Answer the telephone and intercom courteously and with a pleasant voice.
- Obtain pertinent information to register patients including all appropriate patient signatures (e.g. assignment of benefits, payment responsibility). Schedule appointments which correctly and accurately correspond to each physician’s template. Perform verification duties.
- Responsible for verifying provider patient wait times when checking a patient in.
- Monitor the waiting area, communicating information to patients as needed. Maintain organization of workstation and supplies, as well as waiting room area.
- Accept and relay messages accurately and efficiently. Maintain and protect each patient’s right to confidentiality. Identify emergencies and initiate appropriate response.
- Calculate payments due at time of service and collect appropriate amount from the patient during checkout. Share information appropriately and in a timely manner.
- Demonstrate ability to embrace and project the Core Values of Sound Family Medicine through actions relative to patient care, respect and compassion for coworkers and patients, teamwork, integrity, and through intentional actions that assures a desired outcome is more likely.
- Maintain a safe and clean working environment consistent with OSHA and Sound Family Medical standards.
- Communicate accurate and pertinent information with patient care providers and other members of the care delivery team to facilitate effective and efficient patient care.
- Demonstrate the ability and willingness to learn unfamiliar tasks and equipment operation within the scope of position and to accept change in a positive and professional manner.
- Provide written and oral correspondence to the Front Office Manager.
- Participate in activities which identify opportunities for improvement.
- Regularly review policies to reflect appropriate changes and resolution of problems.
- Other duties as assigned.
Required Experience & Education:
High School Diploma or Equivalent: Required
One year of work-related experience in a medical group business office with computer scheduling experience or recent education in medical-related program: Preferred.
High School Diploma or Equivalent: Required
One year of work-related experience in a medical group business office with computer scheduling experience or recent education in medical-related program: Preferred.
EPIC knowledge: Preferred
Sound Family Medicine is a smoke-free, drug-free workplace. All employment offers are conditioned upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization as well as all employees be fully vaccinated for COVID-19 by October 18, 2021.
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