What are the responsibilities and job description for the Operations Specialist – Logistics and Warehouse position at Sound Devices?
Department: Logistics & Warehouse
Reports to: Logistics & Warehouse Manager
Salary: Competitive hourly rate, commensurate with experience
Full/Part Time: Full Time
Location: Reedsburg, WI
Duties and Responsibilities:
Sound Devices is a dynamic company searching for a motivated and versatile individual to support our Logistics & Warehouse. This position is responsible for a broad range of operational duties that ensure our high standards of accuracy, efficiency, and customer satisfaction are consistently maintained.
Shipping & Receiving:
- Unpack, inspect, and document inbound customer returns and RMA units in accordance with established SOPs; serves as backup S&R Coordinator
- Clean, refurbish, and prepare outbound customer return shipments for domestic and international destinations; serves as backup S&R Coordinator
- Pick, pack, and process customer orders accurately using FedEx and UPS shipping platforms; apply appropriate carrier labels and shipping documentation
- Handle outbound shipments including staging, palletizing, labeling, and carrier handoff; coordinate parcel and freight (LTL) pickups to ensure accurate and on-time dispatch
- Prepare and process AES Electronic Export Information (EEI), Customs Declaration Forms, and Commercial Invoices for international shipments as directed
- Receive inbound purchase orders (POs) against ERP records in Syteline and reconcile discrepancies; serves as backup S&R Clerk
- Maintain accurate inventory of packing materials, outbound shipments, and inbound receipts; support packaging and labeling compliance for domestic and export requirements
Warehouse Operations:
- Execute accurate ERP transactions including goods receipts, inventory adjustments, stock transfers, and work order material movements
- Maintain organized and accurate warehouse inventory; support cycle counting and periodic physical inventory audits to ensure record integrity
- Manage storage locations and bin assignments to maximize space utilization and ensure proper material segregation (raw materials, WIP, finished goods, and quarantine)
- Support inbound receiving inspection coordination; report discrepancies, shortages, or damage to the appropriate team and update ERP records accordingly
- Operate warehouse equipment including pallet jacks; maintain safe and organized warehouse floor and aisles in compliance with safety standards
- Coordinate with Production, Purchasing, and Quality teams to ensure timely and accurate material flow in support of manufacturing schedules
Facilities & IT Support (As Capacity Allows):
Assist with facility maintenance, layout changes, network cabling, and IT hardware support as directed by the Facilities and IT Managers
Required Skills & Abilities
The Operations Specialist must have the ability to work quickly and efficiently across multiple departments. Must be willing to learn and use Salesforce, RAP, Syteline, Word, and Excel. Must be able to shift priorities on short notice, remain flexible, and maintain impeccable attention to detail in each area of responsibility. The successful candidate will have excellent organizational skills and maintain a strong, professional rapport with all internal departments and external customers.
Required Qualifications
- High school diploma or equivalent required; associate’s degree or vocational/technical certification preferred
- Minimum 1–2 years of experience in a shipping & receiving, warehouse, or general operations role
- Demonstrated ability to operate FedEx Ship Manager, UPS WorldShip, or equivalent carrier platforms
- Familiarity with ERP systems; RAP, Salesforce, and other internal tools
- Basic proficiency in Microsoft Word and Excel
- Ability to lift and move items up to 50 lbs unassisted; comfortable performing physical tasks throughout the shift
- Strong commitment to accuracy, detail orientation, and process compliance
Preferred Qualifications
- Prior experience in manufacturing, electronics assembly, or professional audio/video environment
- Familiarity with export compliance documentation (AES/EEI, Commercial Invoices, ECCN classifications)
- Basic knowledge of ESD handling procedures and controlled-environment protocols.
- Experience with warehouse operations including cycle counting, bin management, or ERP inventory transactions
- Forklift or powered industrial truck certification (or willingness to obtain)
- Valid driver’s license preferred
Sound Devices offers a comprehensive benefit package including health, dental, VTL, LTD, paid time off and parental leave.
The above statements are a general description of the work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. No visa sponsorship available.
To apply for this position: please send your cover letter and resume via email to careers@sounddevices.com with the name of the position for which you are applying. No telephone inquiries please. When you apply for a position, we will always treat your personal data with respect. To learn more about how we manage your personal information please read our Privacy Policy.
About Sound Devices