What are the responsibilities and job description for the Bank Teller (Float) / Contact Center Rep position at Sound Community Bank?
**POSITION DESCRIPTION**
The Client Support Relief Specialist serves as a dynamic representative of the bank, delivering exceptional customer service across multiple branch locations while maintaining alignment with the centralized Client Support Department. This role combines traditional teller responsibilities with support center duties, including virtual transactions, administrative support, and client engagement via video and in-person channels.
This position will be based out of our Sequim Creekside branch location. It requires the ability to report to our other Sequim branch location, as well as Port Angeles and Port Ludlow branches as needed.
**POSITION QUALIFICATIONS**
Required
High School Diploma or equivalent required. Must have three to five years CSR, Teller, or Retail Banking experience. Skill competencies required include, but are not limited to:
Duties May Include But Not Limited To The Following
***Responsibility #1 Customer Service ***
Receives client deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly.
Consistently balance cash
The Client Support Relief Specialist serves as a dynamic representative of the bank, delivering exceptional customer service across multiple branch locations while maintaining alignment with the centralized Client Support Department. This role combines traditional teller responsibilities with support center duties, including virtual transactions, administrative support, and client engagement via video and in-person channels.
This position will be based out of our Sequim Creekside branch location. It requires the ability to report to our other Sequim branch location, as well as Port Angeles and Port Ludlow branches as needed.
**POSITION QUALIFICATIONS**
Required
High School Diploma or equivalent required. Must have three to five years CSR, Teller, or Retail Banking experience. Skill competencies required include, but are not limited to:
- Professional well developed written and interpersonal communication skills
- Ability to elicit client information that can be used to strengthen client relationships
- Requires judgment to solve day-to-day problems but usually within established guidelines
- Comfortable with emerging technologies such as virtual client interactions.
- Ability to multi-task by operating multiple computer programs at one time.
- Strong attention to detail.
- Flexible with shifting priorities.
- Ability to work both independently and as a team member.
- Practice ethical behavior and understand the need for confidentiality.
- Ensure compliance with regulatory requirements, including the Bank Secrecy Act.
- Branch hours to include Saturday hours.
- Must be able to travel to Retail branch locations as needed.
- Must be able to lift 25 pounds.
- Must have an overall understanding of bank operations, ensure compliance with regulatory requirements, including the Bank Secrecy Act.
Duties May Include But Not Limited To The Following
***Responsibility #1 Customer Service ***
- Float between designated branches to provide coverage and continuity of service during staffing gaps or peak periods.
- Provide excellent customer service and meet service standards, responds to client inquiries and requests in a timely manner. Answers calls and replies to emails within service standards.
- Actively supports the organizations sales objectives and campaigns by cross-selling products or by listening for client needs and referring to appropriate business lines as needed.
- Completes all required compliance training and other training in a timely manner.
- Quickly identifies problems that arise and provides resolution or referral.
- Demonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.
- Communicates effectively to relevant parties verbally and in written form.
Receives client deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly.
Consistently balance cash