Assistant Store Manager / Closing Manager

We are a family owned and operated natural market located right outside the heart of New Hope, Pennsylvania. We offer a wide selection of organic and non GMO groceries, organic and local produce, holistic vitamins and supplements and health & beauty aids.

We're looking for an assistant store manager / closing manager to work with the general manager and assist with daily operations within the business.

THIS IS A CLOSING / NIGHT TIME POSITION

Responsibilities include but are no limited to:

• Overseeing and supporting department managers
• Assisting with daily operations
• Invoicing and data entry
• Ensure all daily essential tasks are being performed, Stocking, Facing, Cleaning etc Guide staffs priorities (decide on priorities or determines if store / department managers have already done so)
• Delegate tasks to staff for maximum productivity based on store needs and department / store manager requests
• Manage and cover employee breaks for optimal workflow
• Train new staff when needed
• Hold staff accountable to company standards for customer service and quality of work
• Act as manager on duty whenever working unless otherwise directed by store manager
• Back up and assist staff throughout MOD shifts
• Answer and Route phone calls while working as MOD
• Assist store / department managers with their responsibilities when needed / requested
• Receiving, stocking, ordering and performing inventory checks
• Reports / discuss staff’s quality of work and progress with owner / store manager when needed
• Ensure all staff are punching out for breaks and following all company general rules
• Discipline / inform staff when they are not adhering to company general rules Customer Service
• Ensure prompt, friendly, helpful customer service and address customer concerns when necessary
• Monitor staff for quality of customer service and train or engage when necessary
• Properly train staff on customer service and how / when to determine when to get a manager for support.
• All staff should be trained not to leave their area unattended to properly support customers need, specifically, juice bar, deli and wellness
• All staff should have a general understanding of the products, mission and quality of our store / offerings.
• Document or inform owner / store manager when there is a serious customer service issue
• Assist customers in all departments, in prompt friendly courteous manner, referring them to other staff when necessary.
• Closing down, Cleaning up and Locking up store at the end of the day.

Merchandising

• Design and merchandise all specific assigned areas of the store that have rotating displays Work with purchasing or department managers to execute 3 monthly rotating grocery end caps
• Ensure all shelves are well merchandised and faced on a daily basis
• Ensure all products have appropriate shelf and sale tags
• Take lead on getting up all new tags and sale tags
• Provide merchandising feed back or ideas to department managers and purchasing manager
• Merchandise all new items into appropriate categories
• Perform category resets when necessary

Additional qualities and attributes that we are looking for in an individual include:

• Understanding of Natural and Organic industry
• At least 2 years supervisory experience- hiring, evaluating and initiating / documenting disciplinary procedures with employees.
• Strong customer service background.
• Computer skills: spreadsheet, word processing and internet. Ability to use Chef-Tek , or other similar software. Ability to read department financial reports. Ability to operate professional kitchen equipment.
• Regular, consistent attendance
• Willingness and ability to learn and grow to meet the changing requirements of the job
• Well organized and pays attention to detail
• Easy to communicate with, leads by example and gives clear direction
• Upbeat and positive attitude
• Hard working and reliable
• Provides excellent customer service
• Works well with others and is a team leader
• Maintain a positive working relationship with vendors
• Attend management team meetings and storewide meetings.
• Monitor emails and respond daily
• Utilize Asana app to organize daily tasks and manage accountability
• Works in compliance with, and ensures compliance of, established procedure including Weight and measures, the health department and safe work practices

POSITION REQUIREMENTS

Physical

• Must be able to lift 50 pounds
• Standing / walking 6-8 hours a day
• Movement requirements may include: bending, twisting, squatting and reaching
• Ability to work a flexible schedule including early mornings, late nights, weekends and holidays as needed
• Use of ladders
• Ability to use tools and equipment such as knives, box cutters, juicer, blender and other heavy machinery

Mental and Psychological Demands

• Comprehension: Understands and retains directions.
• Reading / Writing: Ability to read, write, analyze, interpret and understand instructions for equipment operations, policies and procedures, other written job-related documents including company postings.
• Ability to compose and write reports, business correspondence, procedure manuals, including effective departmental memos, disciplinary notes / documents etc…
• Communicate effectively with co-workers and customers.

Decision Making:

• Use basic problem-solving techniques.
• Make independent judgments and decisions based on data / circumstances.
• Work autonomously and with others.
• Attention to Task / Detail
• Critical Thinking Skills Organize tasks and set priorities.
• Multi-Tasking: Perform and / or direct multiple tasks simultaneously. Interaction with Others
• Ability to interact with the public in a positive and friendly manner.
• Work cooperatively and positively with co-workers.
• Maintain composure under all circumstances.
• Give training or instructions.
• Ability to give clear directions.
• Direct or supervise others.

Communication:

• Excellent interpersonal communication skills.
• Ability to give clear direction.
• Ability to speak to large groups of people at department meetings.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you able / willing to primarily work the closing shift (12:30pm - 8:30pm) ?
• Why are you interested in this position ?

Experience:

• Customer service: 1 year (Required)
• Retail management: 1 year (Required)

Work Location: In person

Salary : $18 - $23