What are the responsibilities and job description for the Case Manager position at Soul Saving Station For Every Nation of Saratoga...?
Overview
Soul Saving Station Shelter is seeking a skilled, compassionate, and accountable Case Manager to provide direct support and guidance to residents as they work toward stability, independence, and long-term success.
This role is ideal for someone who combines clinical understanding with real-world case management strength—able to build trust with clients while also setting clear expectations, managing progress, and navigating complex systems such as housing, healthcare, and social services.
What You’ll Do
- Provide one-on-one case management and supportive counseling using approaches such as motivational interviewing and behavioral health techniques
- Develop and implement individualized service plans that address housing, health, employment, and personal stability goals
- Guide residents through systems such as Section 8 housing, DSS services, Medicare, and workforce development programs
- Monitor resident progress, hold clients accountable to goals, and adjust plans as needed
- Conduct crisis intervention and respond to behavioral health or situational emergencies
- Collaborate with internal staff and external providers to ensure coordinated, holistic care
- Perform outreach and community-based engagement as needed (home visits, partner coordination)
- Support residents in overcoming addiction, mental health, and life barriers through consistent engagement and encouragement
- Maintain accurate, timely documentation of all services, interactions, and outcomes
- Assist in mentoring or supporting junior staff, if applicable
What We’re Looking For
- Experience in social work, case management, behavioral health, or a related field
- Strong understanding of addiction, mental health, and crisis intervention practices
- Familiarity with housing systems (Section 8), DSS, Medicare, and community resources
- Ability to balance compassion with accountability
- Excellent communication and motivational skills
- Strong documentation, organization, and follow-through
- Ability to manage high-stress situations and respond effectively in crisis scenarios
- Professional, emotionally grounded, and dependable
Ideal Candidate
You are someone who:
- Is passionate about helping people create real, lasting change
- Can build trust while still holding firm boundaries
- Is confident navigating complex systems and advocating for clients
- Thrives in a fast-paced, mission-driven environment
- Is both people-focused and results-oriented
- Can remain calm, decisive, and supportive during crises
Why Join Us
- Meaningful work that transforms lives and restores hope
- Opportunity to walk closely with individuals on their journey to stability
- Collaborative, mission-driven team environment
- A role that blends compassion, structure, and impact
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $42,000 - $45,000