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System Director – Quality
Location: Memphis, TN, USA
A leading healthcare organisation is seeking an experienced System Director – Quality to provide strategic leadership across quality improvement, patient safety, accreditation, infection prevention, compliance, and quality analytics. This executive-level role partners with clinical and operational leaders to drive evidence-based care, regulatory compliance, operational excellence, and improved patient outcomes across multiple care settings.
Key Responsibilities
- Lead the development, implementation, and evaluation of system-wide quality improvement and patient safety programmes.
- Provide operational leadership across quality, infection prevention, accreditation, compliance, Environment of Care, and quality analytics.
- Partner with executive leadership, physicians, and interdisciplinary teams to implement enterprise-wide quality strategies.
- Develop and monitor key performance indicators (KPIs) to measure quality, patient safety, operational performance, and regulatory compliance.
- Lead multidisciplinary teams conducting root cause analyses (RCA), failure mode and effects analyses (FMEA), and continuous improvement initiatives.
- Drive evidence-based clinical practice standardisation to improve patient outcomes and operational efficiency.
- Oversee accreditation readiness, regulatory compliance, audits, and external inspections.
- Identify care delivery gaps and implement quality improvement and care coordination initiatives across inpatient, outpatient, ambulatory, and post-acute settings.
- Analyse clinical and operational data to identify trends, risks, and improvement opportunities.
- Develop and deliver education programmes on quality improvement, patient safety, compliance, and process improvement.
- Collaborate with legal, risk management, and operational leaders to reduce patient safety risks and improve organisational performance.
- Lead and develop high-performing quality teams while fostering a culture of accountability, transparency, collaboration, and continuous improvement.
Requirements
- Bachelor's degree required; Master's degree preferred.
- Clinical licence or relevant professional designation required.
- Minimum 7 years of healthcare operations experience, including at least 5 years in healthcare quality management within a large or mid-sized health system.
- Strong knowledge of healthcare regulations, accreditation standards, patient safety programmes, and quality improvement methodologies.
- Experience implementing quality initiatives linked to reimbursement, regulatory performance, and patient outcomes.
- Proven ability to analyse and communicate complex clinical, operational, and financial data.
- Experience with Electronic Medical Record (EMR) systems; Epic experience preferred.
- Experience managing regulatory investigations, accreditation activities, patient safety programmes, and compliance initiatives.
- Strong leadership, stakeholder management, facilitation, change management, and continuous improvement skills.
Preferred Qualifications
- Experience with value-based care, care coordination, and population health initiatives.
- Knowledge of CMS quality measures, patient safety indicators (PSIs), hospital-acquired infections (HAIs), mortality, readmissions, and patient experience metrics.
- Experience leading enterprise-wide quality transformation and performance improvement programmes.
What's on Offer
- Competitive salary and comprehensive benefits package.
- Medical, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and sick leave.
- Continuing education and tuition assistance.
- Employee recognition programmes.
- Career development opportunities within a large integrated healthcare system.
Industry: Healthcare / Hospital & Health System / Clinical Quality / Patient Safety / Healthcare Operations / Regulatory Compliance / Quality Improvement