What are the responsibilities and job description for the Housekeeping Supervisor (Bilingual: English/Spanish) position at Sosuite?
About Sosuite Inc
Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.
About The Role
Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.
About The Role
- You will lead our housekeeping team across multiple properties. You will make sure every unit is turned over on time, inspected, and guest-ready. You will coach and schedule a team of housekeepers, many of whom speak Spanish, so fluent Spanish and English are required.
- Lead, schedule, and assign daily housekeeping teams across properties
- Inspect units to confirm they meet Sosuite cleanliness and presentation standards
- Train new housekeepers on cleaning procedures, checklists, and quality expectations
- Communicate clearly with team members in both English and Spanish
- Coordinate same-day turnovers with the guest experience and operations teams
- Track linen, supplies, and cleaning inventory, and place restock requests
- Respond quickly to guest issues related to cleanliness
- Report maintenance issues you find during inspections
- Manage time and attendance, and cover shifts when the team is short
- Step in and clean when needed
- Fluent in Spanish and English, both spoken and written
- 2 years of housekeeping experience, with at least 1 year in a lead or supervisory role
- Experience in hotels, short-term rentals, or similar hospitality settings preferred
- Strong eye for detail and high standards
- Ability to manage a team, give direct feedback, and hold people accountable
- Reliable and organized, with the ability to prioritize in fast-paced, deadline-driven turnovers
- Flexibility to work weekends and holidays, since our busiest days are guest turnover days
- Ability to lift up to 40 lbs and spend most of the day on your feet
- Must have a smartphone and be able to download and use apps for scheduling, task tracking, clock-in, and team messaging
- Comfortable with technology and quick to learn new apps and systems
- Accrued Paid Time Off and paid Sick Leave
- Flexible Unpaid Time Off
- 401k retirement plan available with employer matching
- A team to help you grow professionally and personally
- Quarterly team events
- An annual free night at a Sosuite location #staycation
- Overtime pay: 1.5x on Sosuite's observed holidays (New Years, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas)