What are the responsibilities and job description for the Durable Medical Equipment (DME) Store Employee – Customer Service & Sales position at SOS Medical Supply?
Durable Medical Equipment (DME) Store Employee – Customer Service & Sales
Location: Brooklyn, NY-zip code 11224
Position: Full-Time / Part-Time
We are an established Durable Medical Equipment (DME) and medical supply company seeking a reliable, energetic, and self-motivated employee to join our team.
We are looking for someone who communicates well with customers, has strong sales and customer-service skills, learns quickly, and is comfortable working independently in a fast-paced environment.
Key Responsibilities
- Assist customers with medical supplies and Durable Medical Equipment (DME)
- Answer incoming calls and communicate professionally with customers, caregivers, healthcare providers, and insurance representatives
- Identify customer needs and recommend appropriate products and services
- Provide excellent customer service and maintain professional relationships with existing customers
- Help develop new business and generate sales through customer outreach and follow-up
- Contact potential customers and referral sources when appropriate
- Process new customer information, prescriptions, orders, and supporting documentation
- Verify customer information and assist with insurance eligibility and authorization follow-up
- Enter and maintain accurate information in company computer systems
- Follow up on pending orders, prescriptions, authorizations, and customer requests
- Coordinate orders and deliveries with office staff and drivers
- Maintain organized and accurate customer records
- Assist with inventory, product organization, and general office/store responsibilities
- Protect confidential customer and medical information and follow HIPAA requirements
- Perform other duties related to the daily operation of the medical supply business
Requirements
- Must speak and communicate clearly in English & Russian
- Strong communication and interpersonal skills
- Strong sales skills and a sales-oriented personality
- Ability and willingness to develop new business and build customer relationships
- Excellent customer-service skills
- Self-motivated and able to work independently without constant supervision
- Responsible, dependable, punctual, and organized
- Professional telephone manner
- Comfortable communicating with elderly customers, caregivers, healthcare professionals, and insurance representatives
- Basic computer proficiency, including Microsoft Office, email, and internet applications
- Ability to quickly learn new computer systems and insurance portals
- Strong attention to detail and accurate data-entry skills
- Ability to multitask and prioritize responsibilities in a busy office environment
- Willingness to learn DME products, insurance requirements, HCPCS codes, prescriptions, authorizations, and billing procedures
- Ability to follow instructions while also taking initiative and solving problems independently
- Professional, respectful, patient, and positive attitude
Preferred Qualifications
- Previous experience in DME, medical supplies, pharmacy, healthcare, home care, insurance, or medical billing
- Previous sales or customer-service experience
- Familiarity with Medicaid, Medicare, MLTC plans, insurance eligibility, authorizations, and medical documentation
- Knowledge of DME products and HCPCS codes is a plus
- Spanish-speaking is a strong plus
- Experience with Microsoft Excel and insurance/provider portals is a plus
Ideal Candidate
The ideal candidate is motivated, personable, dependable, organized, and sales-minded. We are particularly interested in someone who does not simply wait for instructions but takes initiative, follows up on unfinished tasks, communicates effectively with customers, identifies opportunities to generate new business, and takes responsibility for getting the job done.
The successful candidate should be comfortable working with elderly and homebound customers and understand the importance of providing reliable, respectful, and patient customer service.
We are looking for someone interested in a long-term position with an opportunity to grow, develop knowledge of the DME industry, build strong professional relationships, and contribute directly to the growth of the business.
Compensation will be based on the candidate's experience, qualifications, and relevant DME, healthcare, customer-service, and sales experience.
Serious, motivated, and dependable applicants only.
Pay: $22.00 - $28.00 per hour
Work Location: In person
Salary : $22 - $28