Senior Network Operations Deputy

SOS International LLC (SOSi) is seeking a Senior Network Administrator/Network Operations Deputy to join our team in Joint Base Pearl Harbor Hickam, Honolulu, Hawaii. The customer based out of Honolulu, Hawaii creates, manages, and supports IT solutions for USINDOPACOM, its mission and its 5,000 customers throughout the Pacific theater. Our team solves challenging technical problems that enable USINDOPACOM to realize critical and time sensitive C2 strategies

As a Network Operations Deputy at SOS International LLC, you will provide planning and oversight to the Network Operations Team within the Area-of-Responsibility (AOR). Leads and directs a group of network administrators, analysts, and technicians to ensure network capabilities are readily available, properly monitored, maintained and secured in accordance with Department of Defense (DoD) regulations. Network capabilities include, but not limited to, Local Area Network (LAN)/Base Area Network (BAN)/Wide Area Network (WAN) components, telecommunications/transport protocols (e.g., IP, DHCP), Unified Communications/VoIP/Video Teleconferencing (VTC), WAN accelerators (WANX), load-balancers, fire-walls and associated cryptographic devices (TACLANEs). Functions as the Network Operations Person-In-Charge when the Network Operations Lead is unavailable or away.

• Identifies and prioritizes network assignments. Coordinates internal and external resources relevant to network-related initiatives. Communicates/manages network-related responsibilities to team.
• Continuously aware of operational status of networks and related effects. Communicates status and changes to leadership, Enterprise Service Desk (ESD) and interested parties.
• Ensures incidents regarding network-infrastructure and related core-services are tracked and resolved. Acts as a point of incident escalation and coverage. Manages proper communication, correction and response.
• Participates in engineering, analysis and solution development, especially as it relates to solution implementation, network operations and maintenance.
• Evaluates new services, technologies, software, tools, and devices that may improve organizational abilities to proactively monitor performance and remediate concerns.
• Performs supervisory and administrative oversight of managed personnel. Provides recruiting, onboarding, direction/guidance, training, and assessment of network administrators, analysts and technicians.
• Assess current work processes and propose recommendations that would improve work efficiencies.
• Validates SOPs and TTPs associated with current knowledge of relevant network technologies. Regularly collects and summarizes pertinent network accomplishments, issues and concerns.
• Identifies and validates Request for Information (RFI’s) for management and Government customer(s).
• Participates in and provides feedback to network-relevant special projects.
• Ensures compliance of custody and ownership of Government equipment and related components.

• An Active in-scope SECRET clearance.
• Prior supervisory experience. Able to communicate effectively, verbally and in writing.
• DoD 8570 IAT-I compliant (A CE, CCNA-Security, CND, Network CE, SSCP)
• 7 years of experience in network administration and enterprise IT service center operations
• Comprehensive knowledge of the principles, methods, and techniques used in IT network administration. troubleshooting and support. Knowledgeable in OSI model. Previous fiber experience (i.e., “layer-1”).
• Extended knowledge of networking (switching and routing protocols, installation and configuration) with prior experience using Cisco and Brocade network solutions.
• Experienced with implementing/supporting Unified Communications (UC) (e.g., VoIP, Call Manager, dVTC)
• Able to support 24/7 operations (including support to exercises), when necessary.
• Able to follow instructions and work both independently and in a (distributed) team environment.

• DoD 8570 IAT-II compliant (CCNA-Security, CySA , GICSP, GSEC, Security CE, CND, SSCP)
• Relevant IT Certification (e.g., Cisco, Citrix, Dell, HP, ITIL, Microsoft, Nutanix, Palo Alto, VMware)
• Well-versed in Department of Defense (DoD) protocols, procedures and regulations.
• Previous experience (installations, troubleshooting, support) with virtual infrastructure, VDI/thin-client, VoIP deployments.
• Prior experience with Forcepoint, Juniper and/or Palo Alto technologies a plus.
• Prior Help Desk/software experience (e.g., Jira, Remedy, ServiceNow).
• Awareness of C2 applications.
• Awareness or experience in ITIL framework and ITIL best practices.

• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours (e.g., consecutive nights and/or weekends).
• May require occasional travel to locations within the supported AOR.

All interested individuals will receive consideration and will not be discriminated against for any reason.