ITIL Senior SME

**This position is contingent upon award of contract**

SOSi is currently seeking an ITIL Senior SME in Fort Huachuca, AZ. The ITIL Senior SME is the overall ITSM process manager and applies an ITSM process-based approach to all functional services for stakeholders. Acts as the coordination point between contractors, government task managers, external organizations, and other internal technical areas for all ITSM process responsibilities.

• Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.
• Takes projects from original concept through final implementation.
• Interfaces with all areas affected by the project including end users, computer services, and client services.
• Defines project scope and objectives.
• Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conducts project meetings and is responsible for project tracking and analysis.
• Ensures adherence to quality standards and reviews project deliverables.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Provides technical and analytical guidance to project team.
• Recommends and takes action to direct the analysis and solutions of problems.

• Active in scope SECRET w/T5 clearance
• BA/BS 8 years of experience similar in size, scope, and complexity or AA/AS 10 or HS diploma 12
• Must meet DoD 8140 DCWF 431 requirements (B.S., Security , or GSEC)
• ITIL 4 Expert Certification
• Knowledgeable in the mission and operational requirements of the U.S. Army
• Demonstrated understanding of U.S. Army IT operational and technical requirements and an advanced understanding of U.S. Army IT applications and network systems
• Expertise in complex information systems architectures involving multiple disparate databases, networks, and communications subsystems
• Must be willing to work overtime, after hours, holidays, and weekends, as necessary

• Master’s degree in a related field
• 3-5 years or more of supervisory experience.

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

All interested individuals will receive consideration and will not be discriminated against for any reason.