Case Manager

*** This position is contingent upon contract award ***

SOSi is actively seeking a Case Manager to join us supporting our customer in our unhoused families shelter in Lowell, Massachusetts. The Case Manager will be responsible for providing assessments, case management, and advocacy services. The case manager will work as part of a dynamic, innovative team that embraces a creative environment.

• Maintain case history records and prepare reports.
• Interview guests individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.Collaborate with the Community Resource Manager and work as a team to serve as liaisons between students, homes, schools, family services, child guidance clinics, protective services, doctors,  other government entities, and other contacts to assist guests.
• Develop and review shelter diversion plans in consultation with guests and perform follow-ups assessing the quantity and quality of services provided.
• Provide referrals to other team members and community partners, including workforce development, language acquisition, legal services, child welfare services, health services, etc.
• In coordination with the Community Resource Manager, refer clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
• Collect supplementary information needed to assist guests, such as employment records, medical records, or school reports.
• Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, referring students with additional needs to appropriate site staff.
• Supervise and communicate with Caregivers.
• Determine guests' eligibility for federal, commonwealth, and local social services, subsidies, and other supports.
• Conducts and documents assessments in accordance with customer policies and procedures.
• May arrange referrals, consultations, therapeutic services, and confer with other specialists on courses of care and support.
• Reports significant incidents in accordance with policies and procedures.
• Works closely with shelter and day site staff to ensure communication.
• Maintains the customer database in accordance with policies and procedures.
• Other duties as assigned by supervisor.

• Bachelor’s degree in Social Work, Psychology, Sociology, or other relevant behavioral science, or four years of relevant case management experience in-lieu of a degree.
• One (1) year of case management or other directly related experience.
• Ability to act responsibly, professionally, and use good judgment under pressure.
• Ability to multitask in fast-paced, deadline driven environment.
• Excellent interpersonal and staff management skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office suite.
• Must be authorized to work in the U.S.
• Must pass background checks and Child/Adult Protective Services (C/AN) checks.

• Bilingual English/Spanish or English/Haitian Creole is preferred, but not required.
• Experience and/or training in shelters.
• Experience working with immigrant populations and child welfare .

• Work in a fast-paced environment and remain emotionally controlled.
• Willing to work evenings, weekends, and holidays as needed.
• Ability to work flexible hours. We operate 24/7/365. Inside and outside, all weather conditions.
• Travel throughout the U.S. as needed.

All interested individuals will receive consideration and will not be discriminated against for any reason.