Case Aide

*** This position is contingent upon contract award ***

SOSi is actively looking for a dedicated Case Aide to support our team in Lowell, MA at an emergency shelter and day center for unhoused families. The Case Aide will provide administrative support for data entry and other functions to assist case managers in delivering essential services to families in need.

• Provide administrative support to Case Managers, including data entry and maintenance of client records.

• Assist in screening guests and identifying their specific needs.

• Explain shelter programs, services, and procedures to guests, and answer any general questions they may have.

• Support Case Managers, the Community Resource Manager, and the Education, Welfare, and Recreation Manager in coordinating services and resources for families.

• Assist with locating and coordinating long-term shelter or housing options for families transitioning out of the shelter.

• Record and update guest data, ensuring all information is accurate and confidential.

• Prepare and submit reports, and discuss any issues or concerns with supervisors.

• Other duties as assigned.

• High school diploma or GED required.

• Ability to work both independently and as part of a team.

• Bi-lingual Haitian Creole and English or Spanish and English strongly preferred.

• Previous experience in a similar role or within a social services setting.

• Familiarity with case management software and databases.

• Strong organizational skills and attention to detail.

• Ability to maintain professionalism and confidentiality in all interactions.

• Ability to manage multiple tasks and prioritize work effectively.

• Comfortable working in a fast-paced environment with the ability to adapt to changing priorities.

• Commitment to the mission of supporting unhoused families and a desire to make a positive impact in the community.

All interested individuals will receive consideration and will not be discriminated against for any reason.