What are the responsibilities and job description for the Software Support Technician position at Sorting Robotics?
Job Description
Sorting Robotics Inc. is seeking a Software Support Technician to join our team. As a Software Support Technician, you will provide technical support and assistance to our customers regarding our software products.
Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.
Responsibilities
You can view our website at www.sortingrobotics.com
Requirements
QUALIFICATIONS
Salary: $70k - 90k Equity Full Benefits Fun Company Perks
Type: Full-time
Work Location: In person
Benefits:
Sorting Robotics Inc. is seeking a Software Support Technician to join our team. As a Software Support Technician, you will provide technical support and assistance to our customers regarding our software products.
Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.
Responsibilities
- Responding to customer inquiries and requests for technical support via phone, email, or chat
- Troubleshooting software issues and providing step-by-step instructions to resolve problems
- Logging and keeping track of customer issues and resolutions in our support ticketing system
- Collaborating with the software development team to identify and resolve software bugs and defects
- Providing product demonstrations and conducting training sessions for customers
- Assisting in the development and maintenance of product documentation and knowledge base articles
- Staying up-to-date with the latest software updates and releases
- Participating in team meetings and contributing to ongoing process improvements
- Troubleshoot and debug software issues
- Conduct code reviews to ensure quality and adherence to coding standards
- Document software functionality and maintain technical documentation
- Stay up-to-date with emerging technologies and industry trends
You can view our website at www.sortingrobotics.com
Requirements
QUALIFICATIONS
- Associate degree or equivalent experience in computer science, information technology, or a related field
- Proven experience in software development, including proficiency in programming languages such as Java, C , or Python
- Strong knowledge of software troubleshooting techniques and tools
- Excellent customer service skills and ability to communicate technical concepts to non-technical stakeholders
- Understanding of DNS (Domain Name System) and its role in web applications
- Ability to effectively prioritize and manage multiple tasks
- Detail-oriented with strong problem-solving skills
- 1 year
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Salary: $70k - 90k Equity Full Benefits Fun Company Perks
Type: Full-time
Work Location: In person
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Salary : $70,000 - $90,000
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