Field Service Technician - Part Time

Installer/Trainer (Part-Time)

Help Make a Difference Every Day

CaptionCall is seeking a customer-focused Installer/Trainer who is passionate about helping people stay connected. In this role, you'll visit customers in their homes, install CaptionCall phones, and provide personalized training that helps individuals with hearing loss communicate with confidence.

This is an ideal opportunity for someone who enjoys working independently, meeting new people, and making a meaningful impact in their community. Every installation is more than a service call. It's an opportunity to improve someone's ability to connect with family, friends, healthcare providers, and the world around them.

As part of CaptionCall, a leader in communication accessibility services, you'll join a mission-driven organization dedicated to breaking down communication barriers for Deaf and hard-of-hearing individuals.

Why Join Us?

• Flexible, part-time schedule
• Work independently in your local community
• Mileage reimbursement
• Company-provided tablet and phone
• Opportunities for growth and advancement
• 401(k) with 6% company match and immediate vesting
• Medical support services through Teladoc
• Dental (including orthodontia) and vision insurance
• Employee Assistance Program
• Employee Resource Groups
• Learning and career development opportunities
• Meaningful work that positively impacts people's lives

Compensation

Compensation for this role includes both an hourly wage and additional piece-rate earnings for completed installations and service calls.

Pay Range: Hourly Piece Rate

Hourly Rate: $15.00 to $19.52 per hour, based on location and experience.

Current Piece Rate (Additional compensation for completed installation):

• $25/successful installation
• $25/successful priority service call
• $15/successful service call

EXAMPLE (for illustrative purposes only):

An Install/Trainer earning $15.00 per hour who works 20 hours a week and completes:

• 8 successful installations ($25 each)
• 2 successful service calls ($15 each)

Potential earnings:

• Hourly pay: $300
• Installation pay: $200
• Service call pay: $30

Total gross weekly earnings: $530, plus eligible mileage reimbursement.

This example is for illustrative purposes only. Actual earnings vary based on hours worked, completed installations and service calls, territory demand, and other business factors. Earnings shown are before applicable taxes and deductions.

Compensation combines an hourly wage with additional piece-rate earnings, allowing employees to increase their earnings based on completed installations and service calls.

What You'll Do

• Install and troubleshoot CaptionCall phones in customers' homes
• Train customers on how to use their phone and key features with patience and professionalism
• Complete service calls and equipment exchanges as assigned
• Maintain accurate customer records and submit required documentation
• Retrieve, clean, and manage equipment inventory
• Assist with community outreach and lead generation activities as needed
• Represent CaptionCall at local events and community engagements
• Follow all company compliance, privacy, and confidentiality requirements
• Maintain a high level of professionalism while working in customers' homes
• Perform other duties as assigned

Confidentiality: This position works with confidential customer information and requires a high level of integrity and discretion.

What We're Looking For

• Strong customer service and interpersonal skills
• Comfortable working one-on-one with customers in their homes
• Clear verbal and written communication skills in English
• Dependable, organized, and self-motivated
• Ability to work independently and manage your schedule effectively
• Adaptable and comfortable working in different environments each day
• Basic computer and technology skills
• Ability to explain technology in a simple, customer-friendly manner
• Experience working with seniors or individuals with hearing loss is preferred
• Availability to work evenings and weekends as needed

Education

Required: High School Diploma or GED

Working Conditions & Physical Requirements

• Daily local driving within territory is required
• Required to provide and maintain a reliable personal vehicle for work-related travel and active automobile insurance throughout employment
• Must possess and maintain a valid driver's license and satisfactory driving record
• Ability to transport and set up equipment in customers' homes
• Ability to sit, stand, bend, kneel, and move equipment throughout the workday
• Dexterity to operate computers, tablets, tools, and related equipment
• Regular and predictable attendance required
• Occasional air travel may be required

Company Summary

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).