What are the responsibilities and job description for the Guest Service Representative - Overnight position at Sophie Station Suites?
Company Overview
We are looking for a Guest Service Representative to join our team at Sophie Station Suites!
This position is overnight - 10:00 p.m. to 6:30 a.m.
Sophie Station Suites is committed to providing excellence in customer service for our guests, while also creating a fun, rewarding, and exciting workplace for its employees! As Fairbanks’ largest privately owned and operated hospitality company, we are always looking for new and bright talent to add to our outstanding team of customer service-oriented professionals. Apply and join our team today!
Responsibilities
- Welcome guests warmly upon arrival, providing a positive first impression of the property
- Handle guest inquiries via phone and in person with professionalism and courtesy, utilizing multi-line phone systems and excellent phone etiquette
- Manage front desk operations, including reservations, check-ins, check-outs, and billing procedures
- Assist guests with special requests, providing information about hotel amenities and local attractions
- Maintain accurate records of guest interactions, reservations, and transactions while ensuring data privacy
- Support night audit procedures to reconcile daily financial activities and ensure smooth overnight operations
- Collaborate with housekeeping and maintenance teams to address guest needs promptly and efficiently
Skills
- Proven experience in hospitality management or hotel front desk operations
- Strong customer service skills with a friendly, approachable demeanor
- Excellent communication skills, including phone etiquette and handling multi-line phone systems
- Knowledge of hotel management software and reservation systems
- Ability to work flexible hours, including nights, weekends, and holidays in a resort or hotel environment
- Familiarity with guest relations practices and hospitality standards
Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences! Your enthusiasm for guest service combined with your skills will help us create welcoming spaces where every visitor feels valued.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17