Reservations Manager

Ballyhoo Hospitality is currently seeking an experienced Reservations Manager to join our talented team at Sophia Steak in Wilmette. We are an expanding restaurant group offering opportunities for professional development. Reservations Manager at Ballyhoo Hospitality supports the General Manager in leading all aspects of guest reservations while providing exceptional hospitality and cultivating relationships with internal and external guests.

Concept Overview: Sophia Steak Willmette

Sophia is a neighborhood steakhouse in downtown Wilmette on Chicago’s North Shore. Sophia Steak is serving premium steaks and seafood alongside daily specials and decadent desserts in a chic and comfortable setting that feels like home.  Sophia first opened its doors in Wilmette in 2020. Quickly becoming the neighborhood's #1 steakhouse.

Benefits & Perks: Health, Dental, and Voluntary Benefits Package, 401(k) program, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 12 establishments!

About Ballyhoo Hospitality: Ballyhoo Hospitality is the destination for feel-good dining. Founded by longtime hospitality industry veterans Ryan and Anna O'Donnell. Ballyhoo delivers the restaurant experience that guests crave. By pairing inspired menus with a unique ambiance, Ballyhoo focuses on all things quality - from the meals to the atmosphere and above all, the service. Ballyhoo is redefining neighborhood dining throughout Chicago and the North Shore with restaurants including Gemini, Coda di Volpe, Old Pueblo Cantina, Sophia Steak, Pomeroy, Buck Russell’s, Pizza by Sal, DeNucci's, Jackman & Co. and continues to expand to more communities. View our restaurants here: https://ballyhoohospitality.com

OVERVIEW:

This Reservations Manager is an ambassador of Ballyhoo Hospitality! They drive memorable and genuine guest connections at all Ballyhoo locations while being the main point of contact for our VIPs and investors. They recruit, train and develop our host team, coaching them in real time on how to take risks while successfully running the door. The Reservations Manager will be responsible for the hospitality needs of one specific restaurant, not the entire group. The Reservations Manager is an expert in Resy. 

ESSENTIAL JOB FUNCTIONS:

• These job functions include but are not limited to the following duties, additional duties may be assigned
• Drive memorable guest connections
• Execute store opening and closing procedures as scheduled.
• Collaborate with the leadership team on ensuring team members are equipped with necessary knowledge and tools to be successful in their assigned roles.
• Prepare and conduct daily pre-shift meetings and develop effective floor plans.
• Act as an anchor at the host stand during busy service hours
• Act as main point of contact for VIPs, Investors & Restaurant Partners
• Achieve company objectives in sales, service, and quality through training of employees and creating a positive, productive working environment.
• Recruit, train, and develop hosts for the Restaurant
• Host bi-weekly reservations managers meetings to discuss development topics and promote collaboration
• Own & drive daily covers with intention of maximizing seating opportunities
• Complete weekly assignments as designated
• Train in varying positions in Ballyhoo Hospitality
• Fill in where needed to ensure guest service standards and efficient operations

REQUIRED QUALIFICATIONS:

• Minimum of 2 years’ experience in the restaurant/hospitality industry.
• Must have a working knowledge of restaurant management and operations.
• Preferred Maitre D and Front of The House Management experience
• 2-3 years of culinary & wine experience, preferably in an upscale dining environment
• Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
• Ability to stand for long periods of time
• Fluency in Microsoft Office Suite: Word, Excel 
• Fluency in Reservations Systems- Resy preferred

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience.

Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.