What are the responsibilities and job description for the CSR / Dispatcher position at Soo Hipp Plumbing and Drains?
CSR / Dispatcher (Dispatcher-Heavy) – Full Time “Service with a smile, the Hippo style!” Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team!We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing. Position DetailsRole: CSR / Dispatcher (majority dispatching)Schedule: Full-Time, 30–40 hours/weekHours: 9:00 AM – 5:00 PMLocation: In-office (not remote) What You’ll DoAnswer inbound customer calls with friendliness and professionalismBook jobs accurately using ServiceTitan or Housecall ProDispatch technicians based on skillset, schedule, location, and urgencyManage the tech capacity board dailySend appointment confirmations and follow-up messagesTake payments and assist with invoicingMake outbound calls for memberships & maintenance remindersFollow up on open estimates and pending approvalsAssist with customer recovery calls and review managementContribute to a smooth, organized office workflow Requirements2 years of experience in dispatching or CSR within the trades (plumbing or HVAC required)Experience using ServiceTitan or Housecall ProStrong multitasking and time-management skillsComfortable working in a fast-paced environmentExcellent phone voice with a friendly, warm presenceStrong computer skills and the ability to learn quicklyMust be detail-oriented, a strong communicator, patient, coachable, and a natural problem solverFamily-oriented values and a desire to support a positive team culture BenefitsPaid Time Off (PTO)Paid HolidaysMedical & Dental BenefitsBonusesSupportive, family-oriented team environmentGrowth opportunities as our company continues expanding Why Join Soo Hipp Plumbing?We don’t just fix plumbing — we deliver Hippo-style service: kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community.If you want to be part of a company where your skills matter and your energy makes a difference, apply today!
Salary : $23 - $30