What are the responsibilities and job description for the Service Writer position at SONSRAY?
Job Title: Service WriterLocation: San LeandroJob Type: Full-TimeSalary Range: $26 to $31 hourly DOEAbout Sonsray:Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.Why work here?At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:Medical coverage (PPO HSA options)Dental, Vision, and Life insurance provided at no cost401K with competitive employer contributions80 hours of annual vacation, increasing with years of serviceUniforms provided annuallyAnnual boot voucher of $125.00One full paid day off annually for community volunteer workBirthday meal provided by SonsrayPrivately owned and operated, with decisions made based on core values rather than corporate directivesAnnual Holiday Party, including covered airfare and hotel for employees and a guestEmphasis on company growth and employee developmentOpen-door policy, fostering a collaborative environment with active owner and management involvementResponsibilities:Verify warranty and service contract coverage, explaining provisions and exclusions to customers.Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles.Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database.Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals.Maintain comprehensive unit records of identified problems and planned corrective actions.Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation.Perform additional duties as assigned by management to align with dealership objectives.Qualifications: Minimum 3 years experience as a service writer.Ability to review records and explain technical information to customers.Proficiency in calculating costs for materials, supplies, and labor.Experience in documenting symptoms, problems, and causes, and outlining required repairs.Strong communication and interpersonal skills to build customer confidence and address concerns.Detail-oriented for maintaining accurate and comprehensive unit records.Commitment to continuous learning and staying current with industry knowledge, including reading manufacturer publications and completing online factory courses.Proactive and adaptable, with a willingness to take on new tasks and identify areas for improvement.https://sonsray.com/about/sonsray-video-gallery/Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.
Salary : $26 - $31