Product Support Manager

Job Title: Product Support ManagerLocation: Five Points, CAJob Type: Full-TimeSalary Range: $70k- $80k DOE About Sonsray:Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.Why work here?At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:Medical coverage (PPO HSA options)Dental, Vision, and Life insurance provided at no cost401K with competitive employer contributions80 hours of annual vacation, increasing with years of serviceUniforms provided annuallyAnnual boot voucher of $125.00One full paid day off annually for community volunteer workBirthday meal provided by SonsrayPrivately owned and operated, with decisions made based on core values rather than corporate directivesAnnual Holiday Party, including covered airfare and hotel for employees and a guestEmphasis on company growth and employee developmentOpen-door policy, fostering a collaborative environment with active owner and management involvementPosition Summary:The Product Support Manager will be responsible for managing the day-to-day Service and Parts operations for the dealership to maximize return on investment. This will involve optimizing service and parts department processes to ensure internal and external customer satisfaction, growing profitable parts and labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel.Responsibilities:Financial Management & BudgetingDevelop and manage annual parts and service budgets to achieve realistic and measurable profit goals aligned with dealership financial and operational objectives.Execute daily objectives to meet or exceed annual parts and service department goals and budget, in alignment with organizational financial and operational objectives.Monitor monthly metrics to assure achievement of departmental goals.Monitor warranty expense and recovery rates to meet company objectives.Talent & TrainingCoordinate talent acquisition efforts, leveraging technical school programs, corporate recruiters, and other resources.Develop and retain key talent through individual development plans.Coordinate the dealership training program and service-related customer clinics.Schedule and assign jobs and work areas to employees based on their skills and knowledge.Service OperationsDevelop, maintain, and adhere to a prioritized system for scheduling all service work, including both external customer requests and internal needs.Ensure all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed accurately and within required timeframes to maximize credit.Maintain all necessary management reports to the audit department and individual employee performance.Parts ManagementEnsure proper parts stocking levels to maximize customer satisfaction and optimize company resource utilization, collaborating with other stores for efficient parts ordering.Develop and execute the Parts Department marketing plan, monitoring monthly to ensure achievement of departmental goals.Manage department processes, including the accuracy of parts counter tickets and tracking lost sales.Conduct perpetual/annual physical inventory of all parts and related inventories.Safety & FacilitiesOversee facility inspections, safety meetings, and coordinate annual safety inspections.Qualifications: 3-5 years of experience, in Service and Parts. Proven leadership experience in Parts & Service operations, preferably in agriculture, construction, or heavy equipment industriesStrong understanding of warranty processes, service scheduling, and inventory controlExcellent customer service and relationship-building skillsStrong analytical skills with ability to track and act on KPIsExperience with recruiting, training, and performance managementComfortable with cold calling and making on-site visitsValid driver’s license and willingness to travel regularlyAbility to maintain professionalism and safety compliance at all timeshttps://sonsray.com/about/sonsray-video-gallery/Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.

Salary : $70,000 - $80,000