What are the responsibilities and job description for the Claims Specialist position at Sonsio LLC?
Who We Are With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits provide vehicle owners with affordable and valuable coverages to keep their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new. Sonsio Vehicle Protection is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry—serving more than 74,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across all 50 states, Canada, and Puerto Rico. We understand the challenges and complexities that our partners face when it comes to offering vehicle protection plans. There is no one-size-fits-all. Every business we help is different and has their own set of challenges. That’s why, when you partner with Sonsio, we work with you to provide a custom solution designed to improve customer acquisition and retention and increase profitability. And when it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest quality services with a world-class customer experience. Base Pay Range: $18-$19/HR As a Claims Adjuster, Tire Operations, L1, your essential job functions will include the following: Claims Adjuster, Tire Operations, L1 Responsibilities To have thorough knowledge of all service agreement (terms and conditions), claims guidelines and updating\settlement claim procedures. Standard: Quality Assurance scores above 90% with at least half having a 100% score. In a timely manner and accurately process each claim you are in. This is to be done by following through each step of a claim. Standard: From audits to have no more than 2% in errors. Handle all claim inquiries from customers and repair facilities. Notes must have as much detail as possible including, who you talked with, complete description of the failure, location of the failed component, and any other information that would be needed in a claim. Standard: Level 1 claims adjuster standard for calls is minimum of 55 calls each day. All claims adjusters should be on the phone 80% of the time and calls should be answered within the first 45 seconds. Average length of calls at 5 1\2 minutes. Claims comment worksheet is followed for all notes. Establish good working relationships with customers and repair facilities. Standard: No complaints from contract holders or shops. Process all photos received on claims where damage verification is needed. Standard: Verify and document all information gathered in a timely manner. Handle calls from specific tire programs in the claim department, this will include Dealer Tire and other level 1 calls once fully trained. Standards: Have complete understanding of all programs and be able to process claims under each program. Attendance is a must on all scheduled days of work. Standard: Keep from calling in at a minimum-being a call center it is essential to be staffed appropriately. Be punctual when showing up to work and coming off of breaks and lunches. Standard: Be ready to take phone calls at the start of scheduled shifts. Update claims throughout the day when call volume is low. Standard: Update a minimum of 7 claims per day while waiting for a call. Seeks additional work when assigned work is completed. Other Duties as Assigned This position is targeted to be closed on: Why Sonsio: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Sonsio is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Sonsio’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550. With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits provide vehicle owners with affordable and valuable coverages to keep their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new. Sonsio Vehicle Protection is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry — serving more than 82,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across all 50 states, Canada, and Puerto Rico. We understand the challenges and complexities that our partners face when it comes to offering vehicle protection plans. There is no one-size-fits-all. Every business we help is different and has their own set of challenges. That’s why, when you partner with Sonsio, we work with you to provide a custom solution designed to improve customer acquisition and retention and increase profitability. And when it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest quality services with a world-class customer experience. LEGAL DOCUMENTS: If seeking employment in the United Stated, please see the following notices: Federal and State Required Postings
Salary : $18 - $19