What are the responsibilities and job description for the Operations Manager position at Sonshine Solutions?
Title: Operations Manager
Reports to: President
Employment Status: PT
Executive Summary
The Operations Manager focuses on the work that creates clarity and consistency across the organization: managing systems, communication, and execution.
This role enables the President and team to focus on leadership, relationships, and growth by ensuring the business runs smoothly behind the scenes. From calendar management and client coordination to CRM accuracy, financial organization, and marketing support, this role keeps everything aligned and moving forward.
The Operations Manager ensures every interaction reflects the professionalism and care of Sonshine, creating a reliable and seamless experience for clients, partners, and prospects.
Key Responsibilities
Executive Support & Calendar Management
- Coordinate internal and external meetings
- Prepare agendas, notes, and follow-ups
Client & Partner Experience
- Serve as first point of contact for inquiries
- Ensure timely, professional communication with clients and partners
- Coordinate onboarding and ongoing client touchpoints
CRM & Pipeline Management
- Maintain CRM accuracy (contacts, deals, notes, next steps)
- Track prospects, proposals, and client status
- Support reporting for weekly dashboards and board updates
Financial & Administrative Support
- Assist with invoicing, tracking payments, and basic financial organization
- Coordinate with external accounting support as needed
Marketing & Communications Support
- Support delievery of marketing efforts (email, social, website updates)
- Coordinate internal and external communications across clients, partners, and team
- Ensure all communication reflects a clear, consistent, and professional voice
- Assist in preparing, editing, and distributing key communications
- Help maintain alignment across messaging, brand, and client experience
Operational Systems & Organization
- Build and maintain systems for files, processes, and workflows
- Ensure consistent execution across all operational areas
Profile of Ideal Candidate
- Aligned with the values and mission of serving Chrisitan faith-based organizations
- Passion for serving mission-driven organizations
- Highly organized and detail-oriented
- Strong communicator with a service mindset
- Proactive and able to anticipate needs
- Comfortable with tools (HubSpot/CRM, Google Workspace, basic finance tools)
- Experienced working with evangelical churches, ministries, and nonprofit leaders