What are the responsibilities and job description for the CUSTOMER CARE SPECIALIST I position at SONS' INDIA SOFTWARE PVT. LTD.?
Description
JOB SUMMARY
Answer calls in response to general customer inquiries, takes and places orders, answers billing questions and handles customer complaints. Projects a professional company image through telephone interactions. Dispatches or assists proper personnel in repairing problems quickly.
Essential Job Functions
QUALIFICATIONS
Education And Experience
Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. Noise level in the work environment is usually moderate.
WORKING CONDITIONS
Noise level in the work environment is usually moderate.
LIMITATIONS AND DISCLAIMERS
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
JOB SUMMARY
Answer calls in response to general customer inquiries, takes and places orders, answers billing questions and handles customer complaints. Projects a professional company image through telephone interactions. Dispatches or assists proper personnel in repairing problems quickly.
Essential Job Functions
- Handles, with professionalism and enthusiasm, incoming calls regarding all aspects of Thomasville Utilities services, billing procedures and individual customer accounts.
- Maintains customer privacy and protects customers confidential information.
- Identify customers’ needs and ensure resolution of customers’ questions, requests and complaints in a timely manner, striving to achieve 100% customer satisfaction.
- Document customer accounts as needed.
- Cover reception area and keep customer traffic flowing smoothly.
QUALIFICATIONS
Education And Experience
- Must have a high school diploma or G.E.D. certificate.
- Should have the ability to understand and follow oral and written instructions.
- Must have the ability to communicate clearly over the telephone.
- Must have the ability to complete many tasks at any given moment.
Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. Noise level in the work environment is usually moderate.
WORKING CONDITIONS
Noise level in the work environment is usually moderate.
LIMITATIONS AND DISCLAIMERS
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
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