What are the responsibilities and job description for the Reservationist/ Bilingual; Part-time position at Sons' Getaways?
· Fluent in Spanish is mandatory.
· Must be able multi-task and work with multiple platforms.
· Understanding PC, basic computer skills and typing.
· Work with high volume calls.
· Be able to lift 30 pounds.
· Must be able to work outdoors if needed.
· Must be able to stand up & outside for long period of time.
· Provide excellent customer service and have a genuine interest in making people feel welcome using your smile and positive nature.
· Use reservations software to manage bookings and maintain up‑to‑date records
· Assist guests with questions, process reservations, cancellations, update changes quickly and accurately.
· Respond to emails, 3rd party messaging, website chat and in‑person inquiries.
· Communicate campground rules, safety guidelines, and policies.
· Demonstrate proper use of reservations and guest notes, ensure to communicate all guest information and requests.
· Communicate and assist with company staff.
· Assist with check‑ins and check‑outs on property sites.
· Must be professional, articulate and punctual during escalating calls.
· Openness to learn, receive constructive criticism, grow and develop skills.
Job Types: Part-time, Temporary
Pay: $15.00 per hour
Benefits:
- Flexible schedule
Experience:
- Computer skills: 2 years (Preferred)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15