What are the responsibilities and job description for the Account Manager - Pittsburgh position at Sonova USA, Inc.?
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Pennsylvania, United States
Field Based Role - Pittburgh metro area & central PA, northern WV
The Account Manager is responsible for driving new business growth and expanding relationships with existing customers within the New Mexico and West Texas territory. This role partners closely with internal teams and regional leadership to ensure customers receive the right product solutions, training, and support while achieving territory sales goals.
Responsibilities:
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Conduct regular sales calls to current and prospective customers within the assigned territory
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Grow sales of Phonak products by developing new accounts and expanding existing relationships
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Promote and demonstrate new hearing technology and solutions
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Provide training on product fitting, fine-tuning, and software usage
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Partner with Regional Directors, Key Account Managers, trainers, and inside sales teams to support customer success
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Conduct needs assessments and recommend appropriate product solutions for customer clinics
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Negotiate pricing and support marketing strategies that drive customer business growth
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Support onboarding and training of new accounts
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Maintain accurate documentation of customer activity within Salesforce
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Manage expense reporting through Concur and ensure compliance with internal policies
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Represent Phonak at regional and national meetings as required
More about you:
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Bachelor's degree required
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Master's degree or AuD preferred
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Knowledge of hearing instrument technology and industry practices
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Previous experience assisting patients independently preferred
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Strong relationship-building and customer engagement skills
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Experience with CRM systems and Microsoft Office tools
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@sonova.comSonova Human Resources
What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
This role's pay range is between: $90K to $110K. This role is also commission eligible.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $90,000 - $110,000