Senior Manager Marketing Operations - Aurora, IL

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Senior Manager, Marketing Operations

Salary: $123,000.00-$140,000.00 Bonus

Location: Aurora, IL/Hybrid

Hours: 8:30am-5:00pm Mon-Fri

Role Summary:

The Sr. Manager, Marketing Operations is responsible for enabling disciplined execution of the U.S. marketing plan through strong financial management, process rigor, and operational coordination.

This role serves as the operational backbone of the marketing organization—ensuring budgets are tracked, spend is controlled, campaigns are coordinated, and the organization operates with clarity and consistency.

This role is critical to enabling marketing performance by ensuring the organization operates with financial discipline, executional clarity, and operational consistency at scale. This role is ideal for an operator who thrives in building structure, enabling teams, and bringing clarity to complex, fast-moving environments.

Key Responsibilities

Budget Management & Financial Governance

• Track and manage marketing spend across all channels against approved budgets
• Maintain up-to-date visibility into spend pacing, commitments, and remaining budget
• Partner with Finance on accruals, forecasting inputs, and variance reporting
• Ensure financial discipline and compliance across the marketing organization
  
  
  

Vendor & Invoicing Management

• Own end-to-end invoicing process across agencies and vendors
• Ensure invoices align to contracts, deliverables, and approved budgets
• Maintain centralized tracking of vendor spend and commitments
• Partner with Procurement/Finance on contract and payment processes
  
  
  

Program Operations & Fulfillment

• Oversee operational execution of key marketing programs, ensuring alignment between marketing initiatives and front-line impact
• Ensure timelines, deliverables, and dependencies are tracked and delivered
• Drive consistency and standardization across execution processes
  
  
  

Capacity & Demand Alignment Reporting

• Build and maintain operational visibility that connects marketing demand to clinic capacity
• Provide visibility into over/under-demand by market, channel, and time period
• Surface risks and constraints that may impact marketing performance or patient access
  
  
  

Marketing Calendar & Execution Coordination

• Own centralized integrated marketing calendar across all channels and teams
• Ensure campaigns, promotions, and initiatives are visible and coordinated
• Identify conflicts, gaps, or misalignment in execution timing
  
  
  

NPS & Customer Feedback Reporting

• Own collection, aggregation, and reporting of NPS and patient feedback
• Ensure insights are consistently shared with marketing and operations stakeholders to enable improved patient outcomes
  
  
  

Key Success Metrics

• Budget adherence and spend accuracy
• Forecast and pacing visibility
• Invoice accuracy and timeliness
• Marketing calendar completeness and adoption
• Visibility into demand vs. capacity
• Quality and consistency of reporting outputs
  
  
  

Profile

• 6–10 years in marketing operations, business operations, or similar role
• Strong financial and process management skills
• High attention to detail and organizational rigor
• Experience managing budgets, vendors, and cross-functional workflows
• Comfortable operating in a multi-channel, multi-location environment
• Experience building or scaling operational processes in a growing or evolving organization
  
  
  

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.