What are the responsibilities and job description for the IT Service Desk Analyst I position at Sonora Quest Laboratories/ Laboratory Sciences of Arizona?
Primary City/State
Phoenix, Arizona
Department Name
IT Service Delivery-Ref Lab
Work Shift
Day
Job Category
Information Technology
Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!
Position Summary
This position is responsible for providing first level support, and system monitoring for all endpoint systems and applications. This position is required to identify, document, resolve and escalate existing and potential problem conditions using available software tools, procedures, and problem-solving techniques in accordance with department standards. The incumbent will act as a first level resource for the team managing and resolving customer issues. The incumbent will efficiently and meticulously process application related tasks and requests to ensure a high level of security. Incumbent is expected to work across diverse areas and multiple locations to pursue system wide solutions and approaches.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Knowledge, Skills And Abilities
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy
Privacy Policy
Phoenix, Arizona
Department Name
IT Service Delivery-Ref Lab
Work Shift
Day
Job Category
Information Technology
Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!
Position Summary
This position is responsible for providing first level support, and system monitoring for all endpoint systems and applications. This position is required to identify, document, resolve and escalate existing and potential problem conditions using available software tools, procedures, and problem-solving techniques in accordance with department standards. The incumbent will act as a first level resource for the team managing and resolving customer issues. The incumbent will efficiently and meticulously process application related tasks and requests to ensure a high level of security. Incumbent is expected to work across diverse areas and multiple locations to pursue system wide solutions and approaches.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Knowledge, Skills And Abilities
- Excellent Customer Service skills.
- Excellent written and verbal communication skills and organizational and time management skills.
- Ability to work independently and as part of a team.
- High School Diploma or equivalent.
- One (1) year of relevant education, technical, business and/or healthcare experience demonstrating answering internal and external calls, utilizing Microsoft products and low to mid-level technical troubleshooting, diagnosis and remediation.
- CompTIA IT Fundamentals, or A , or Microsoft Desktop, or Google IT Support, or HDI Support Center Analyst, or other relevant accredited certifications.
- Additional related education and/or experience.
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy
Privacy Policy
