What are the responsibilities and job description for the Night Auditor - Hotel position at Sonoma Valley Inn Operating Co LLC?
Description
A night auditor acts as a combined front desk agent and accountant for a hotel during the overnight shift (typically 11 p.m. to 7 a.m.). They check guests in/out, handle security, and reconcile the day’s financial transactions, balancing accounts, posting room charges, and generating reports for management.
Core Responsibilities
- Financial Auditing: Reconciling the day’s financial activities, closing out the business day in the Property Management System (PMS), and preparing daily reports on revenue and occupancy.
- Front Desk Services: Checking guests in and out, answering phone calls, handling inquiries, and managing reservations.
- Security & Safety: Acting as the primary security for the hotel overnight, including but not limited to, handling emergency situations while remaining calm, performing property checks and maintaining guest safety.
- Guest Service: Addressing guest needs, resolving complaints, providing concierge services, and managing guest requests.
Key Skills Required
- Attention to Detail: Critical for balancing accounts and detecting errors.
- Computer Proficiency: Experience with hotel operating systems and financial software.
- Customer Service & Independence: Ability to assist guests professionally while working independently.
Night Auditor Qualifications
· Reliability
· Customer Service
· Attention to detail
· Verbal & Written Communication
· Teamwork
· Troubleshooting & Problem Solving
· Professionalism
· Punctuality
Education and Experience Requirements
· High School Diploma or equivalent
· Prior hotel or resort experience preferred
· Familiarity with Hilton POS software, guest messaging and Ambiance, a plus
Requirements
Key Skills Required
- Attention to Detail: Critical for balancing accounts and detecting errors.
- Computer Proficiency: Experience with hotel operating systems and financial software.
- Customer Service & Independence: Ability to assist guests professionally while working independently.
Night Auditor Qualifications
· Reliability
· Customer Service
· Attention to detail
· Verbal & Written Communication
· Teamwork
· Troubleshooting & Problem Solving
· Professionalism
· Punctuality
Education and Experience Requirements
· High School Diploma or equivalent
· Prior hotel or resort experience preferred
· Familiarity with Hilton POS software, guest messaging and Ambiance, a plus