IT Operations Analyst

Company Overview

Sonoma Valley Community Health Center (SVCHC) is a non-profit, federally qualified health center (FQHC) that opened in 1992 as a free-standing primary health care clinic. SVCHC began as a grassroots effort to address the lack of access and disparities of health care for the uninsured and underserved in Sonoma Valley. Since its inception, we have grown in capacity to serve Medi-Cal, insured, underinsured, private insurance, private pay patients, and provide sliding scale fees for those in need. In addition to medical services, we offer behavioral health, an in-house phlebotomy service, dental clinic, optometry clinic, pharmacy services, and certified bilingual enrollment professionals to help determine eligibility and enrollment options. We believe in providing access to quality healthcare to all of our neighbors in Sonoma Valley.

Sonoma Valley Community Health Center is seeking an IT Operations Analyst with a passion for operational excellence to continue a legacy of quality care in the valley.

Summary

The IT Operations Analyst is responsible for coordinating the day-to-day operation, support, maintenance, and continuous improvement of Sonoma Valley Community Health Center's information technology environment. Serving as the primary on-site IT resource, this position provides technical support, administers technology assets, coordinates infrastructure operations with the organization's managed service provider (Abacus), and helps ensure reliable, secure, and efficient technology services that support clinical and business operations.

The position coordinates the maintenance and operational readiness of the organization's technology infrastructure, including Windows servers, network equipment, endpoint devices, telecommunications systems, security systems, remote access technologies, and related infrastructure in collaboration with Abacus and IT department staff. Responsibilities include coordinating infrastructure maintenance, technology lifecycle planning, patch management, endpoint protection, cybersecurity initiatives, departmental documentation, and operational technology projects that support organizational standards and business continuity.

Working collaboratively with IT department staff, organizational leadership, Abacus, and other technology partners, the IT Operations Analyst coordinates infrastructure improvements, technology deployments, and organizational IT projects. The position collaborates closely with the Health Information Technology (HIT) Systems Analyst to provide cross-coverage for daily end-user support, coordinate daily operational priorities, and implement technology initiatives such as network expansions, technology refresh projects, and the integration of new departments or facilities into the organization's managed technology environment.

Key responsibilities will include:

• IT Operations and Technical Support
• Infrastructure Coordination
• Endpoint and Asset Management
• User Administration
• Vendor Coordination
• Documentation and Standards
• Operational Leadership
• Security and Compliance
• Disaster Recovery and Business Continuity

Qualifications

• Minimum of three (3) years of progressively responsible IT support or network support experience, preferably in a healthcare or business environment.
• Experience supporting Microsoft Windows desktop and server operating systems, business applications, and end-user technologies.
• Working knowledge of Windows-based infrastructure, networking concepts, endpoint management, and computer hardware, with the ability to coordinate operational support and communicate effectively with the organization's managed service provider (Abacus).
• Experience coordinating with managed service providers or third-party technology vendors preferred.
• Experience administering endpoint protection, patch management, antivirus software, and operational cybersecurity activities preferred.
• Demonstrated customer service, troubleshooting, organizational, and project coordination skills.
• Experience maintaining IT inventories, technology documentation, and equipment lifecycle planning.
• Excellent verbal and written communication skills.
• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or an equivalent combination of education and experience.
• CompTIA A , Network , Security , Microsoft, or comparable certifications preferred but not required.

If you’re passionate about process excellence and mission-driven work, we invite you to bring your skills and vision to our team of dedicated healthcare professionals.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Sonoma, CA 95476 (Required)

Work Location: In person

Salary : $80,000 - $90,000