What are the responsibilities and job description for the Banquet Server position at Sonnenalp Properties?
The Sonnenalp Hotel is a premier, family-owned luxury hotel known for personalized service and alpine charm, and we are seeking an On-Call Banquet Server who brings professionalism, adaptability, and exceptional guest service to every event. This role is ideal for someone who thrives in a fast-paced hospitality environment, enjoys working as part of a team, and takes pride in creating seamless, memorable experiences while upholding the high standards of the Sonnenalp team.
Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until May 15th, or until the position is filled.
Wage: $15.16 /hour, plus tips
Primary Purpose of Position
Banquet servers are responsible for all conference services events from set-up, to servicing, to breakdown, to cleanup. The Banquet staff is often required to act as host, busser, inventory controller and other duties while carrying out the specific duties of their position. The position requires working closely with a high volume of demanding clientele and other staff. Banquet staff must not only be congenial, but able to attend to customer requests in an efficient and timely manner.
Essential Duties and Responsibilities
- Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room is set as contracted
- Confirm and setup A/V equipment needs to contract for the event
- Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel
- Maintain high standards of safety and cleanliness in all areas of the banquet spaces
- Communicate any areas of need, problems, and concerns from guest to Banquet Manager
- Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
- Polish silverware and flatware; roll napkins
- Set room with banquet furniture and all other requests
- Know and adhere to LHW sequence of service and standards
- React to last minute changes in a professional manner
- Act as a responsible, personable representative of the Sonnenalp team
Education/Experience
- Banquet experience in a luxury hotel preferred
- Basic understanding of wine and cocktails
- Personable disposition which is maintained in pressure situations
- Strong organizational skills
Special Skills/Equipment
- Experience with POS desired
- TIPS certification preferred
Essential Physical Requirements
- Ability to work a flexible schedule
- Long hours are required at times; 8-12 hour shifts, up to 50 hours per week
- Ability to carry up to 40 lbs regularly
Benefits:
- Medical, Dental, Vision Insurance
- Resort Discounts
- Holiday Pay & Sick Pay
- 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
- Employee Assistance Program
- Short Term and Long Term Disability
- Parking Credit or Discounted Bus Passes
- Employee Meal
- Paid Community Service
Employee Conduct
- It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.