What are the responsibilities and job description for the OWBR Concierge - Housing Available position at Sonnenalp Hotel?
We are seeking a full-time year round Concierge to join our team at One Willow Bridge Road, our private residences in the Vail Village.
Wage: $20-24/hr plus commissions & tips
Typical Schedule: Shifts are from 6:45am to 2:45pm and from 2:45pm to 10:45pm
Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until January 25th or until the positions are filled.
Position Summary
The Concierge delivers exceptional, personalized service to guests and club members, ensuring every stay is seamless and memorable. This role supports One Willow Bridge Road owners with vacation planning, coordinates guest services, and builds strong local relationships to enhance the guest experience.
Key Responsibilities
Provide personalized recommendations and arrange dining, transportation, and local activities.
Maintain strong relationships with area restaurants, shops, and service providers.
Handle check-in/check-out procedures and assist with guest requests and reservations.
Manage cash drawer and process transactions accurately.
Communicate professionally in person and over the phone; ensure messages are accurate and complete.
Coordinate guest transportation and luggage handling.
Assist members with scheduling vacation weeks and space-available stays.
Record guest feedback, service requests, and follow-up actions in hotel systems.
Collaborate with Front Desk, Bell, and other departments to ensure smooth daily operations.
Qualifications
Previous concierge or front-desk experience preferred.
Warm, professional demeanor and excellent communication skills.
Strong local knowledge and enthusiasm for guest service.
Valid Colorado driver’s license required.
Ability to stand/walk for long periods and occasionally lift up to 50 lbs.
Benefits
Medical, dental, and vision insurance • 401(k) & Roth options • Paid time off, sick pay & holiday pay • Resort discounts • Disability & life insurance • Employee Assistance Program • Parking credit or discounted bus passes
Salary : $20 - $24