What are the responsibilities and job description for the Front Desk Supervisor position at Sonnenalp Hotel?
The Sonnenalp Front Desk is looking to hire a Front Desk Supervisor for their amazing team!
Wage: $26 - $28/hour
Primary Purpose of Position
Responsible for effective supervision of the Front Desk team and other required operations during their shift. Act in the absence of the Front Office Managers, and to maintain the highest level of guest services and hospitality at all times.
Schedule: Required to work evenings, holidays and weekends, sometimes in excess of 40 hours per week
Essential Duties and Responsibilities
- Responsible for check-in and check-out procedures in accordance with LHW standards.
- Training of all the new front desk agents.
- Exhibit good knowledge of all Front Office procedures and property management system operations.
- Assist other areas of the Front Office as needed (Concierge, Bellman, Valet, Ski Valet, etc.)
- Handle guest complaints and problems to the highest level in the absence of the DFO/FOM, logging all the issue in HotSOS and following through on the resolutions.
- Supervise the duties of the Front Desk staff to ensure policies and procedures are followed.
- Responsible for scheduling and ensuring budget is met in regards to front desk payroll.
- Responsible for goal setting for all front desk staff and delivering ongoing feedback as well as performance review 30 days, seasonal and annual.
- Responsible for interviewing, hiring and onboarding new staff members in cooperation with DFO/FOM.
Education/Experience
- High school graduate or equivalent; (Hospitality) College degree preferred
- 1 year of Front Office Supervision experience
- 1 year of Front Office Training experience
Recommended Skills and Qualifications
- Excellent communication skills
- Prior experience with HMS or similar Lodging Software preferred.
- Efficient with computers, Microsoft Office, and web based systems.
- Ability to work under minimal supervision in pressure situations; self-motivated & self-starter.
Essential Physical Requirements
- Ability to work a flexible schedule
- Ability to Stand and walk for full-length of shift, up to 12 hours at one time
- Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
- Routinely handles objects weighing up to 15lbs and on occasion may be expected to lift objects weighing up to 50 lbs
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.
Benefits
- Medical, Dental, Vision Insurance
- Resort Discounts
- Holiday Pay, Paid Time Off and Sick Pay
- 401(k) Retirement Plan & Roth 401(k)
- Voluntary Life Insurance
- Short Term & Long Term Disability
- Employee Assistance Program
- Employee Shift Meal
- Parking Credit or Discounted Bus Passes
- Paid Community Service
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
Salary : $26 - $28
