What are the responsibilities and job description for the Director of first impressions position at Sonlight Services LLC?
Company Description
Sonlight Services LLC is a family-owned local septic pumping business with over 10 years of experience serving the Bethel, PA area. Dedicated to treating customers as friends, we take pride in offering competitive pricing, exceptional service, and outstanding customer support. Our team values community connections and works hard to provide reliable and efficient solutions for all septic system needs.
Role Description
The Director of First Impressions will be the first point of contact for customers, providing a friendly and professional experience in person or over the phone. Responsibilities include answering and directing calls, scheduling service appointments, maintaining accurate records, and assisting with administrative tasks to support daily operations. This is a part-time, on-site position located in Bethel, PA, requiring a strong customer-centric approach and excellent communication skills.
Qualifications
- Strong interpersonal and communication skills, with a focus on creating positive customer experiences.
- Excellent phone etiquette and the ability to handle inquiries professionally and efficiently.
- Organizational and administrative abilities, including record-keeping and scheduling appointments.
- Proficiency in basic computer skills, including email, scheduling software, and office tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in customer service or office administration is a plus.
- Familiarity with the local area and a commitment to community-focused service is beneficial.
Compensation
- $41-58k depending on experience and performance.
Salary : $41,000 - $58,000