What are the responsibilities and job description for the Sales Administration Assistant position at Sonics and Materials, Inc?
Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT.
Why Work With Us:
- Competitive salary
- A generous benefits package including health, life and disability insurance
- 16 days of paid time off
- 401K plan with employer match of 25% up to 4% of salary
- Profit Sharing participation
- Small company environment where you can have a significant impact
Sales Administration Assistant
Salary range $55-63K depending on experience
Hybrid possible after training period. Part time possible if interested.
Serving as a true extension of the sales team while leading a customer-focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high-quality customer experience across direct and distributor sales channels.
In this role, you will:
- Act as an extension of the sales team, supporting daily sales activities and enabling sales growth
- Support sales administration and customer service team supporting direct and distributor channels to ensure a consisten, high quality customer experience
- Follow established customer service standards, workflows, and communication practices that deliver consistent customer experience
- Own sales administration processes from quotation through order entry and invoicing
- Maintain accurate data and reporting using ERP systems and CRM tools
- Support sales reporting
- Strengthen distributor relationships and enhance long-term customer loyalty
- Serve as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teams
- Coordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needs
- Contribute to continuous improvement in sales support and customer service processes
About You:
- Proven experience in a customer service or sales administration role within a manufacturing environment
- Strong working knowledge of ERP systems
- Excellent communication, problem-solving, and organizational skills
- Ability to manage multiple priorities in a busy, deadline-driven environment
- Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities
Salary : $55,000 - $63,000