What are the responsibilities and job description for the Customer Service Specialist position at Sonic Performance?
Company Overview:
We are excited to offer a valuable opportunity for aspiring business professionals through our Customer Service Specialist position. This Customer Service Specialist role is designed to provide hands-on experience in the core areas of business account management and sales development, giving you the chance to work closely with our experienced telecom experts. The Customer Service Specialist will be involved in projects that influence the day-to-day operations and strategic decisions of the customers to increase the ROI brought to our clients. From learning how businesses operate and sales management, to assisting in problem-solving and decision-making, this Customer Service Specialist role offers a unique opportunity to develop practical management skills that can be directly applied in your future career.
As a Customer Service Specialist, you’ll contribute to key business activities, and learn what it takes to drive success in a fast-paced environment. If you're looking to immerse yourself in business management, sales, and develop essential skills while making a real impact, this position will give you the perfect foundation.
Customer Service Specialist Responsibilities
- Deliver a five-star customer experience when they are looking to immerse themselves in the latest technology services by actively listening and engaging is services available to them
- Establish rapport with customers by educating them of what is available directly to them that helps our clients increase their ROI and our customers decrease their spend
- Assist our customers needs by selling the right technology solutions and only upselling when applicable
- Be apart of a wireless customers full experience from the start of the initial education and service quote to the end of the full sales cycle which includes device in hand
- Learn how to manage multiple customer accounts at a time to be efficient in daily work flow
- Collaborate with cross-functional teams to develop business initiatives
- Help monitor and report on key performance metrics for effective management
What You’ll Gain
- Hands-on experience working with customers and the latest technology
- Exposure to various business functions, including sales, customer service, and leadership development
- Guidance from experienced management professionals
- A chance to build your professional network
Customer Service Specialist Qualifications
- Experience in a customer service, wireless sales, or account management position is a plus but not required for this position
- High school diploma or equivalent is preferred
- Strong organizational and communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and/or technology devices
- Ability to work collaboratively and manage time effectively
- Resourceful and adaptable to changing priorities with the daily role
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Work Location: In person
Salary : $45,000 - $55,000