Area Supervisor

Area Supervisor 4425 W 6th, Stillwater, OK 74074, United States Job Description POSITION SUMMARY: This position is responsible for leading, supervising, and managing multiple assigned drive-ins in a designated area. ESSENTIAL JOB DUTIES: • Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees • Supervise and approve drive-in employees’ compensation levels pursuant to company guidelines • Lead, coach, and develop drive-in management and employees • Handle all escalated guest issues/concerns • Investigate and resolve all employee issues/concerns • Supervise, manage, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service • Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals • Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams • Supervise and manage all drive-in recordkeeping • Prepare and maintain all necessary operational reports • Develop, implement, supervise, and manage action plans regarding local marketing and business performance • Ensure proper maintenance of drive-in and equipment • Supervise and monitor vendor performance • Perform audits of drive-in records • Comply with and enforce all company policies, procedures, and operational standards • Ensure compliance with all applicable federal, state, and local laws • Regular attendance ADDITIONAL DUTIES: • As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards • As needed, perform and manage regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards • Perform other job-related duties as assigned or required TIME/SHIFT EXPECTATIONS: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays QUALIFICATIONS AND JOB REQUIREMENTS: • Education • Required – High school diploma or equivalent • Preferred – Advanced studies in business, restaurant management, or related fields • Experience • Required – At least three years as a restaurant general manager (QSR preferred) • Preferred – Multi-unit supervisor experience • Knowledge/Skills • Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.) • Knowledge of federal, state, and local health and safety laws and regulations • Computer, math, accounting, and reading skills • Effective verbal and written communication skills • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills WORK ENVIRONMENT: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions