What are the responsibilities and job description for the Office Administrator position at Sonic Blinds?
Company Description Sonic Blinds is a retail company headquartered at 2890 Niagara Falls Blvd in Buffalo, New York, serving customers across the region with window coverings and related products. The organization focuses on providing practical, stylish solutions for residential and commercial spaces. Team members collaborate closely in a showroom and office environment where customer experience and operational efficiency are central priorities. Working at Sonic Blinds offers the opportunity to contribute to a growing local business while engaging directly with customers and supporting daily retail operations.
Role Description The Office Administrator is a full-time, on-site role based in Buffalo, NY, responsible for supporting daily office and retail operations at Sonic Blinds. This position manages front-desk activities, including greeting visitors, answering phone calls, responding to emails, and directing inquiries to the appropriate team members. The role includes maintaining office records, organizing files, scheduling appointments, and coordinating calendars for sales and installation teams. The Office Administrator oversees the use and basic maintenance of office equipment, prepares invoices and customer documents, and assists with inventory and order tracking. This role also supports customer service by providing product information, processing payments, and ensuring a smooth, professional experience for all visitors and clients.
Qualifications
- Strong office administration and administrative assistance skills, including organizing records, managing schedules, and supporting daily operations.
- Ability to operate and maintain common office equipment (e.g., computers, printers, phone systems, point-of-sale tools).
- Excellent communication skills for interacting with customers, vendors, and internal team members in person, by phone, and via email.
- Proven customer service skills, with a focus on professionalism, problem-solving, and creating a positive experience for visitors and clients.
- Attention to detail, time management, and the ability to prioritize multiple tasks in a busy retail office environment.
- Proficiency with basic office software (e.g., Microsoft Office or similar tools); experience with retail or scheduling systems is a plus.
- Prior experience in office administration or a similar role in retail or customer-focused environments preferred.
- High school diploma or equivalent required; additional training or coursework in business administration or related fields is beneficial.