IT Desktop Support

Our client, a well-established academic institution, is seeking a Desktop Support Specialist to deliver advanced on-site technical support across multiple campus locations. This role involves end-user support, hardware/software troubleshooting, and system upgrades for users.

Key Responsibilities:

• Provide Tier 2 desktop support for hardware, software, networking, and peripheral issues.
  
• Install and upgrade computers, mobile devices, printers, and related equipment.
  
• Document, manage, and resolve tickets using the internal helpdesk system.
  
• Coordinate with third-party vendors and internal IT teams for complex issues.
  
• Assist with developing user documentation and training materials.
  
• Monitor inventory of IT equipment and assist with procurement tracking.
  
• Support institutional events (e.g., Orientation, Commencement), including occasional evening/weekend work.
  

Required Skills & Experience:

• Bachelor's degree or equivalent experience.
  
• 1-2 years of hands-on technical support experience.
  
• Strong knowledge of Windows OS (Windows 10/7), Microsoft Office, and basic networking tools (VPN, SFTP, TCP/IP).
  
• Excellent communication, customer service, and problem-solving skills.
  
• Ability to lift/move computer equipment as needed.
  

Preferred Qualifications:

• Relevant certifications (A , Network , MCSA) are a strong plus.
  
• Experience in technical writing or documentation.
  

Compensation: $30 - 36/hr
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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