Housekeeper

Position Summary

The Housekeeper is responsible for ensuring every guestroom is clean, odor-free, fully stocked, safe, and ready for guest arrival. This position plays an important role in maintaining hotel cleanliness, guest satisfaction, brand standards, and overall room quality.

Key ResponsibilitiesGuestroom Cleaning

• Knock, announce housekeeping, and verify room status before entering.
• Open curtains, turn on lights, and inspect the room for damage, lost items, maintenance issues, odors, stains, or safety concerns.
• Strip used linen, remove trash, and begin bathroom cleaning and sanitation.
• Make beds according to brand standards using only clean, stain-free, hair-free, and defect-free linen.
• Dust all surfaces from high to low and wipe all guest touchpoints.
• Clean mirrors, furniture, fixtures, and all visible surfaces.
• Sanitize bathrooms, including toilets, sinks, tubs/showers, floors, counters, and fixtures.
• Vacuum or mop floors as the final step of the cleaning process.
• Restock towels, amenities, coffee, tissues, trash liners, and all required room supplies.
• Complete a final room scan to confirm there are no odors, hair, stains, trash, missing items, or maintenance concerns.
• Report the room as clean only when the room is fully guest-ready.

Room Quality and Inspection Standards

• Ensure door locks, deadbolts, peepholes, smoke detectors, and emergency information are in proper condition.
• Check beds, pillows, linen, and bedding for cleanliness, stains, damage, and proper setup.
• Confirm bathrooms are free of hair, soap residue, leaks, stains, odors, and missing amenities.
• Inspect furniture, surfaces, floors, curtains, thermostat, lights, TV, remote, HVAC/PTAC, outlets, phone, and plumbing.
• Immediately report maintenance problems, damage, safety issues, or lost-and-found items to management.
• Maintain rooms to hotel and brand presentation standards at all times.

Deep Cleaning Duties

• Complete assigned weekly deep-cleaning tasks as directed by the Head Housekeeper or Manager.
• Clean baseboards, vents, behind furniture, windows, tracks, curtains, shower grout, drains, fixtures, and other assigned areas.
• Spot-clean upholstery and mattresses and inspect for stains or possible bedbug indicators.
• Assist with cleaning PTAC filters and exterior vents in coordination with maintenance.
• Keep housekeeping carts, storage areas, and supply rooms clean, organized, labeled, and stocked.
• Remove expired, damaged, or unusable supplies and report inventory needs.

Guest Service and Professionalism

• Maintain a professional, respectful, and helpful attitude with guests and team members.
• Respect guest privacy and follow proper entry procedures at all times.
• Handle guest items, lost-and-found, and personal belongings according to hotel policy.
• Respond to guest requests promptly and notify management of any guest concerns.
• Support a clean, safe, and welcoming hotel environment.

Safety and Compliance

• Follow all chemical safety procedures and proper cleaning product usage.
• Use personal protective equipment when required.
• Follow hotel safety standards when lifting, moving carts, handling linen, and cleaning rooms.
• Report hazards, injuries, suspicious activity, damage, or unsafe conditions immediately.
• Follow all company policies, attendance expectations, and brand standards.

Training Requirements

• Complete housekeeping training before working independently.
• Demonstrate a full room clean and stayover service to Head Housekeeper approval.
• Receive training on lost-and-found procedures, chemical safety, maintenance reporting, room standards, and inspection expectations.
• Accept coaching and corrections from supervisors in real time.

Performance Expectations

• Rooms must be clean, odor-free, fully stocked, and guest-ready before being marked clean.
• Repeated cleaning issues, missed steps, guest complaints, or failure to follow procedures may result in retraining, documentation, or disciplinary action.
• Housekeepers are expected to work efficiently while maintaining quality and attention to detail.
• Team members must communicate clearly with Head Housekeeper, inspectors, laundry, maintenance, and management.

Required Skills and Qualifications

• Strong attention to detail.
• Ability to follow cleaning checklists and hotel standards.
• Ability to work independently and as part of a team.
• Good time management and reliability.
• Ability to communicate maintenance issues, room concerns, and guest requests.
• Prior hotel housekeeping experience preferred but not required.

Physical Requirements

• Ability to stand, walk, bend, lift, push, pull, and carry items during the shift.
• Ability to push and control a housekeeping cart.
• Ability to lift linen, trash, supplies, and cleaning equipment as needed.
• Ability to perform repetitive cleaning tasks throughout the workday.

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• On-the-job training

Work Location: In person

Salary : $14 - $15