ATM Route/Collection Specialist

Overview:

The ATM Route/Collection Specialist is responsible for installing, servicing, maintaining, and collecting Automated Teller Machines (ATMs), CRTs, and other gaming or cash-handling equipment along designated routes. This role ensures that all machines operate efficiently, remain stocked, and provide a secure and reliable experience. The position requires attention to detail, operational awareness, strong customer service, and the ability to work independently while adhering to safety and compliance standards. During downtime or lighter routes, the specialist will assist the warehouse team with equipment processing, inventory management, and other operational tasks.

Key Responsibilities:

Route Management & Execution

• Plan, organize, and execute daily ATM and collection routes to ensure on-time service, maximum uptime, and timely pickups.

• Adjust routes as needed due to machine performance, traffic, weather, emergencies, or customer requests.

• Maintain accurate logs and schedules, and report delays or issues to management promptly.

ATM & Equipment Servicing

• Replenish cash and consumables (receipt paper, supplies).

• Perform basic troubleshooting and minor repairs, including clearing jams, resetting machines, and diagnosing hardware/software issues.

• Inspect ATMs, CRTs, and other equipment regularly to ensure cleanliness, security, and proper operation.

Collections & Documentation

• Collect assigned materials efficiently, accurately, and safely.

• Verify quantities, record overages or shortages, and document all pickups and deposits.

• Track machine performance and escalate recurring technical issues.

• Maintain detailed logs of service, collection, and any irregularities.

Security & Compliance

• Follow strict cash-handling and access-control procedures.

• Adhere to company policies, state, and federal regulations regarding banking and electronic systems.

• Report suspicious activity, tampering, or potential security risks immediately.

Customer & Vendor Coordination

• Communicate professionally with clients, site owners, and vendors regarding service schedules.

• Coordinate with Asset Manager to support route efficiency and uptime.

Warehouse & Team Support

• Assist the warehouse team during downtime with equipment processing, inventory management, and other operational tasks.

• Maintain cleanliness, organization, and readiness of all assigned equipment and vehicles.

Equipment & Vehicle Care

• Conduct pre- and post-trip inspections of company vehicles and equipment.

• Operate vehicles and equipment safely and in compliance with company policies.

• Report maintenance needs, hazards, or route obstacles promptly.

Qualifications:

• High school diploma or equivalent; technical training or related certifications preferred.

• Prior experience in ATM servicing, cash handling, collections, field operations, or route-based work is highly desirable.

• Strong mechanical and technical troubleshooting skills.

• Excellent time-management, organizational, and communication abilities.

• Valid driver’s license with a clean driving record.

• Ability to lift and carry equipment or supplies safely.

• Must pass background checks and meet security requirements related to cash handling.

Preferred Skills:

• Experience with ATM hardware/software platforms (e.g., NCR, Diebold, Hyosung).

• Knowledge of banking regulations and cash-management procedures.

• Comfort working independently in the field with minimal supervision.

• Strong problem-solving skills and adaptability in dynamic route conditions.

Work Environment:

• Primarily field-based with daily travel between ATM and collection locations.

• Exposure to indoor and outdoor environments.

• May require non-standard hours, including early mornings, evenings, weekends, or on-call support.