Area Manager

Role Summary

The Area Operations Manager is responsible for leading operational performance, leadership

effectiveness, and brand execution across a defined group of venues. This role has direct

operational and financial accountability for company-owned locations and serves as the primary

company representative for partner (third-party) locations, providing advisory support,

operational guidance, and relationship management to help partners operate successful venues

Responsibilities – Company-Owned Locations

For company-owned venues, the Area Operations Manager has direct accountability for

performance, execution, and leadership.

● Directly manage and develop General Managers

● Own aggregate P&L performance across assigned company-owned locations

● Drive revenue performance, labor efficiency, cost control, and profitability. Ensure

venues are operating within approved budgets

● KPI performance, reporting, and conduct regular performance reviews tied to KPIs,

identify performance gaps and drive corrective action

● Enforce operational, financial, and compliance standards

● Ensure adherence to company policies, SOPs, and brand expectations

● Lead GM coaching, corrective action, and succession planning

● Ensure consistent leadership standards, culture, and professionalism across all venues

● Oversee operational readiness for new openings, transitions, or turnarounds

● Serve as escalation owner for operational, personnel, and compliance issues. Ensure

venue needs, escalations, and operational risks are communicated clearly and resolved

efficiently

Key Competencies

● Multi-unit operations leadership

● Financial acumen and P&L fluency

● Data-driven decision making and KPI management

● Calm, consistent leadership under pressure

● Strong coaching, accountability, and conflict-resolution skills

● Operational discipline with the ability to scale standards

Responsibilities – Partner (Third-Party) Locations

For partner locations, the Area Operations Manager acts in a non-controlling, consultative

capacity.

● Serve as the face of the primary relationship lead for assigned partner venues

● Build strong, trust-based relationships with partner operators

● Provide operational guidance, best practices, and advisory support as requested or

needed

● Share insights on staffing, service flow, training, and guest experience

● Support partner locations in identifying opportunities to improve performance and

consistency

● Escalate concerns, risks, or repeated issues internally as appropriate

● Coordinate with internal teams to ensure partners feel supported and informed

● Work closely with the assigned company Account Manager, who is responsible for ATM,

CRT, and skill game collections.

Financial management, regulatory compliance, and day-to-day operational control remain the

responsibility of the third-party operator.