Sales Coordinator

*** Please apply on www.sonesta.com/careers.

The Sales Coordinator will assist the Group Sales & Catering Sales Managers with the day to day administration of Banquets and Room Requests. The ideal candidate will be exceedingly well organized, flexible and enjoy administrative challenges. Duties will include (but are not limited to) qualifying leads, organizing group accounts/contracts, creating group contracts to ensure all information has been entered properly into Delphi, ensure ALL daily, weekly and monthly reports are completed accurately and enter account and contact information into Delphi promptly and accurately. In addition, coordinate general office functions to include purchasing of office supplies, messages, answering phones, guest requests, assisting with site inspections when needed, plus other activities assigned by the Director of Sales & Marketing.

Principal duties and responsibilities (Essential Functions) include

Key Job Functions

• Prepare Daily, Weekly, & Monthly Reports.
• Ensure catering/group rooms and revenue in the property management system are correctly coded

o Communicate on behalf of the Group Sales Managers & DOSM to internal and external customers in an accurate, professional & timely manner

o Composes and distributes weekly banquet forecasts and daily guarantees

o Process all paper flow of Catering Department

o Notifies all the appropriate managers as to changes and revisions in any catering/group function

o Load new group leads to ensure proper room block, suite block and billing is loaded prior to creating the file

• Answer/forward guest requests, complaints or questions in a courteous and timely manner
• Excellent time management skills and ability to multi task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:

• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

• Build solid relationship with your Colleagues

• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

· Track record of delivering exceptional guest or client experience.

· Minimum two years of previous experience as an administrative assistant in hotel catering and sales or similar environment.

· Previous hotel experience required

· Appropriate professional appearance and demeanor.

· Working knowledge of Delphi to include MarketVision & Opera

· May be required to work nights, weekends, and/or holidays.

· Excellent oral and written communication

· Excellent organization skills

· Proficient in Microsoft Word, Excel, PowerPoint and other Microsoft Office Applications

Company Overview

Sonesta

Welcome to Sonesta. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating over 75 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across three continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we’re a member of the communities we serve. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify, or any other characteristics required by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• administrative/office management: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Work Location: In person

Salary : $20 - $-1