What are the responsibilities and job description for the 11.05.25 Part Time Front Desk Agent - Sonesta ES Suites Vancouver, WA position at Sonesta ES Suites Vancouver, WA?
Position Overview
The Front Desk Agent is the first point of contact for guests, providing warm hospitality and efficient service during check-in, check-out, and throughout their stay. This role is part-time and ideal for someone who enjoys working with people, thrives in a fast-paced environment, and delivers excellent customer service.
Key Responsibilities
- Guest Services
- Welcome guests warmly and provide efficient check-in/check-out services.
- Handle reservations, cancellations, and modifications.
- Respond to guest questions, concerns, and special requests with professionalism.
- Provide information about hotel services, amenities, and local attractions.
- Front Desk Operations
- Answer incoming calls and direct them appropriately.
- Process payments, issue room keys, and maintain accurate guest records.
- Balance cash drawer and perform basic end-of-shift reports.
- Coordinate with housekeeping and maintenance teams as needed.
- Customer Care & Problem Resolution
- Address and resolve guest complaints or escalate issues to management.
- Ensure lobby and front desk area remain clean, organized, and welcoming.
Qualifications
- Previous front desk, hotel, or customer service experience preferred, but not required.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and cash-handling skills.
- Flexible availability, including evenings, weekends, and holidays.
Job Type: Part-time
Pay: From $17.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $18