Director

Position Summary

The Director, Practice Operations, is responsible for daily operations of assigned  practice locations. Reporting to the Executive Director Multi-Practice Medical Group, this role promotes operational excellence and customer service to uphold SoNE HEALTH’s and SoNE HEALTH Medical Group’s standards of high-quality, value-driven care.

Key Responsibilities:

Operational Management

• Works closely with Practice Managers to assure operational excellence


• Monitors schedules and adjusts as needed to assure patient access


• Regularly reviews registration, patient intake systems and telephone functions to assess for improvement opportunities


• Guides revenue cycle efficiencies such as co-pay collection


• Requires effective communication and collaboration with physicians and advanced practice professionals


• Works closely with IT/EMR colleagues during initial implementation of EMR programs and subsequent platform enhancements


• Develops expertise with the EMR program, including clinical as well as reporting functions


• Collaborates with Executive Director to assure Primary Care Center of Excellence goals are met.

Financial Oversight

• In collaboration with the Executive Director, develop and manage annual operating budget, ensuring fiscal responsibility.


• Provides oversight and guidance for all practice related purchasing functions.


• Serves as a liaison with the Medical Group billing vendor 


• Assures reconciliation of all vendor invoices

Human Resources and Team Development

• In collaboration with Human Resources, supports and guides the practice managers through the hiring process, disciplinary events and employee termination.


• Provides ongoing coaching and mentoring for the practice managers related to leadership, professionalism and communication skills.


• Provides ongoing education for the practice managers related to practice business operations related to charge capture, billing and coding.


• Assures the ongoing training and competency of all staff.

Quality and Compliance

• In collaboration with SoNE HEALTH Compliance Department, ensures adherence to all federal, state, and local healthcare regulations and accreditation standards.


• In collaboration with team providers and managers, creates quality improvement programs to enhance patient outcomes and satisfaction


• Develops and implement a patient engagement and satisfaction monitoring program

Qualifications & Experience:

• Education / Credentials: Bachelor's degree required; advanced degree (MBA, MPH, MHA) strongly preferred. 


• Experience:
  
  
  
  • 5 years in healthcare operations, medical group leadership
  
  


• Skills:
  
  
  
  • Proven success in leading diverse multi-disciplinary teams.
  
  
  • Expertise in leading change management and engaging physician-led governance.
  
  
  • Familiarity with population health, value-based care models and quality metrics.
  
  

Core Competencies

• Collaborative leadership within physician-governed environments.


• Ability to align practice culture with SoNE HEALTH values: Empathy, Collaboration, Innovation, Quality, Access, Excellence 

• Comfort in negotiating and resolving conflicts across clinical, administrative, and executive teams.


• Experience leveraging value-based partnerships and data strategies to advance outcomes and cost-efficiency. 


• Experience with process improvement models such as LEAN, Six Sigma.

Goals & Metrics of Success

• Consistent delivery of performance analytics demonstrating improvements in patient outcomes, satisfaction, and financial performance.


• High physician and staff satisfaction

PHYSICAL AND MENTAL REQUIREMENTS:

The Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work long hours – over eight in a workday, and over 40 in a work week as necessary.


• Regularly required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  

• Frequently required to maintain a stationary position and move or traverse. 

• Occasionally required to stand; climb or balance; and stoop, kneel, crouch or crawl.   


• Ability to lift and/or move up to 20 pounds.  


• Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.  


• The dexterity necessary to utilize a computer keyboard on a regular basis is essential.

ADDITIONAL REQUIREMENTS:

• As a condition of employment at SoNE HEALTH, all employees must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts.


• For the safety and well-being of our employees, all employees are required to be fully vaccinated for influenza.


• If you will be working in a remote or hybrid capacity, we require a stable internet connection. We recommend that you have an internet service provider with speeds of at least 30Mbps download/5Mbps upload. 

Adherence to SoNE Code of Conduct:

• Code of Conduct: Employee will understand and follow the guidelines and standards outlined in the SoNE HEALTH Code of Conduct and demonstrate an understanding of the SoNE HEALTH Mission, Vision and Core Values.


• Policies and Procedures: Employee will comply with all SoNE HEALTH policies and procedures relevant to their role, including those related to compliance, safety and confidentiality.


• Regulatory Requirements: Employee will ensure actions and behaviors are in accordance with applicable laws, regulations, professional standards, policies, procedures and the Code of Conduct.

SoNE HEALTH BENEFITS:

We offer a competitive compensation package, which includes a comprehensive benefits program that begins on the first of the month following date of hire. 

Our benefits include:

• Medical, dental, and vision insurance


• 401(k) retirement plan with employer match


• Short-Term Disability Insurance


• Long-Term Disability Insurance


• Basic Life & Accident Insurance


• Flexible Spending Accounts


• Voluntary Benefits


• Homeowners Insurance


• Auto Insurance


• Critical Illness Insurance


• Pet Discount Plans


• Earned time off, sick time, company holidays and one floating holiday


• Paid Volunteer Time


• Employee Assistance Program


• Educational Assistance (Tuition Reimbursement) after one year of employment


• Employee Discount Program for discounts on entertainment, travel, and shopping