Regional Operations Manager – Food Service/Dietary

POSITION SUMMARY: Food Service/Dietary Services

At SonderBloom, every experience matters, from the front line to the executive level. The Regional Operations Manager (ROM) is a hands-on field leader responsible for executing SonderBloom’s operational strategy across a multi-site portfolio. Reporting to the Director of Healthcare Operations, the ROM ensures consistent service delivery by coaching site managers, supporting crisis recovery, stabilizing operations, and executing performance plans.

This is not a back-office or strategic role, it’s boots-on-the-ground, with direct oversight of service quality, labor management, and team performance. ROMs are deployed to reinforce execution, manage high-risk facilities, and provide leadership continuity during transitions. They ensure the Director’s playbook comes to life in the field, using data, service audits, and real-time coaching to drive measurable outcomes.

ESSENTIAL FUNCTIONS OF THE JOB:

Execution of Strategic Action Plans

• Translate Director-developed performance plans into clear site-level actions.
• Support implementation of department recovery efforts, policy rollouts, and service improvement initiatives.
• Monitor progress and provide feedback to the Director; escalate barriers that hinder execution.
• Directly supports KPI:

o % of POCs/PIPs Implemented & Executed on Schedule (Target: 95%) Leadership Coaching & Development

• Provide real-time coaching to Dietary and EVS Managers on scheduling, shift leadership, task delegation, and labor control.
• Reinforce company expectations related to standards, accountability, and leadership presence.
• Identify leadership gaps or burnout risks and escalate to the Director for targeted support.
• Directly supports KPIs:

o % Score of Manager Performance (Target: >90%)

o % Score of Employee Satisfaction (Target: >90%)

o % Score of Customer Satisfaction (Target: >90%)

o % of Manager Retention (Target: >90%) Site Stabilization & Crisis Support

• Provide onsite operational coverage during manager vacancies, leadership transitions, or staffing disruptions.
• Serve as point of support for startup sites, high-risk departments, or escalated service issues.
• Collaborate with the Director and SCP to ensure stabilization e"orts align with compliance requirements and system expectations.
• Directly supports KPIs:

o % Employee Fill Rate by Site (Target: >85%)

o % of Employee Turnover (Target: <20%) Service Audits & Field Assessment

• Conduct standardized service audits at assigned sites to evaluate operational performance and service execution.
• Flag underperforming departments and provide coaching to address deficiencies in real time.
• Coordinate with SCPs to ensure corrective actions are implemented and documented.
• Directly supports KPI:

o % of ROM & Survey Prep Assessments Completed (Target: 100%)

o % of Compliance Flags Corrected (Target: >95%) Labor & Financial Oversight

• Review and monitor department-level labor and spending against benchmarks; coach managers on staying within budget.
• Collaborate with site teams to improve productivity and reduce avoidable costs without compromising service quality.
• Directly supports KPIs:

o % of Departments Meeting Labor Budget (Target: 100%)

o % of Departments Meeting Spend Budget (Target: 100%) Project Coordination & Administrative Support

• Review project coordinator (PC) deployment outcomes, and ensure PCs are aligned to site priorities.
• Review and provide feedback on manager-submitted reports, schedules, and documentation for quality and accuracy.
• Directly supports KPIs:

o % Score of Project Coordinator Performance (Target: >90%)

o % of Manager Submissions without Revision (Target: 90%)

o % of Employee Credential Compliance (Target: 100%) Culture & Engagement Reinforcement

• Act as a culture carrier in the field by modeling SonderBloom’s mission, values, and recognition practices.
• Lead team huddles, support morale-boosting e"orts, and contribute to building a people-first culture.
• Provide feedback to leadership about site culture health and morale trends.

EDUCATION/TRAINING/WORK EXPERIENCE QUALIFICATIONS:

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or related field (required).
• Minimum 3 years of multi-site leadership experience, preferably within healthcare, hospitality, or food/environmental services.
• Experience in personnel supervision, labor management, and performance coaching required.
• Knowledge of regulatory standards for healthcare housekeeping and dietary departments preferred.
• Willingness to travel regionally 80–90% of the time; valid driver’s license required.

KNOWLEDGE, SKILLS & ABILITIES

• Strong understanding of service delivery workflows in housekeeping, laundry, and/or foodservice departments.
• Proven ability to coach, mentor, and hold site-level leaders accountable to performance standards.
• Skilled in interpreting budgets, staffing metrics, and service audit results.
• Comfortable using audit systems, task platforms, (e.g. Asana), and basic reporting tools.
• Excellent written and verbal communication, conflict resolution, and decision- making skills.
• Highly adaptable, solution-oriented, and able to lead in high-pressure environments.

WORKING ENVIRONMENT:

The Regional Operations Manager (ROM) is a mobile, field-based leadership role that requires frequent travel across a designated multi-site region. The work environment includes healthcare facilities such as skilled nursing centers, hospitals, and rehabilitation facilities. ROMs spend the majority of their time on-site, actively supporting housekeeping, laundry, and/or foodservice operations.

This position requires the ability to work in fast-paced, variable conditions, often responding to urgent operational needs or performance recovery initiatives. ROMs may encounter physical environments that include exposure to cleaning chemicals, kitchen equipment, patient care areas, and commercial laundry settings. Proper personal protective equipment (PPE) must be worn in accordance with infection control and facility protocols.

The role demands flexible scheduling, including early mornings, evenings, and occasional weekends to align with operational priorities or facility needs. Extended driving and occasional overnight travel may be required. ROMs must be prepared to lead in high-stress or crisis conditions while maintaining professionalism, composure, and strong leadership presence.

This is a high-contact role that requires continuous interaction with site managers, hourly staff, facility leadership, and SonderBloom leadership. Clear communication, adaptability, and physical readiness are essential.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dietary Managemenet : 4 years (Required)

License/Certification:

• Certified Dietary Manager (Required)

Work Location: In person

Salary : $58,930 - $86,259