What are the responsibilities and job description for the Senior Service Now Developer position at Sonata Software North America Inc.?
Sonata Software Overview
In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.
As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.
Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.
Role: Service Now Developer
Duration: Full-Time
Location: Preferred Carrolton, TX(or Remote within US)
Role Overview
We are seeking a highly skilled and experienced ServiceNow Senior Developer with 8 years of experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have deep expertise in ServiceNow modules including ITSM, ITOM, HRSD, and CMDB, and will be responsible for leading development efforts, mentoring junior developers, and ensuring best practices in ServiceNow implementations.
The Main Responsibilities Of This Role Include:
- Lead the design and development of ServiceNow solutions
- Customize and configure ServiceNow applications and modules
- Develop and maintain integrations with external systems
- Collaborate with stakeholders to gather requirements and deliver solutions
- Perform code reviews and mentor junior developers
- Ensure adherence to ServiceNow best practices and coding standards
- Troubleshoot and resolve issues in ServiceNow applications
- Participate in upgrade and patch activities
Required Skills & Experience
- 8 years of hands-on experience with ServiceNow platform
- Strong expertise in ServiceNow modules: ITSM, ITOM, CMDB, HRSD
- Proficiency in JavaScript, Glide API, and ServiceNow scripting
- Experience with ServiceNow integrations using REST/SOAP APIs
- Knowledge of ServiceNow Flow Designer and Workflow Editor
- Experience with Service Portal and UI Policies
- Hands-on experience with ServiceNow modules: FSM (Field Service Management), SOM (Service Order Management), CSM (Customer Service Management), and ITSM (IT Service Management)
Why join Sonata Software?
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law