What are the responsibilities and job description for the Security Guard/Night Concierges position at Sonata Lake Mary?
Position Details
- Employment: Part-Time
Responsibilities:
The Security Guard/Evening & Night Concierge supports the community in maintaining a safe and secure environment during evening and nighttime hours. He/she also serves as an
ambassador for the Community and may execute receptionist, housekeeping and light maintenance responsibilities to assist in the operation of the Community.
- Provides positive first impression to all who enter the Community.
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
- Greets all visitors in a friendly, courteous, and professional manner.
- Screens and requires visitors to “sign in” at reception desk and manages entry/exit.
- Notifies Residents of visitors.
- Instructs Resident’s visitor according to Resident’s instructions.
- Assists managers with various clerical responsibilities.
- Pages staff wearing beepers, as necessary.
- Hands out maintenance requests forms and passes them onto Environmental ServicesDirector.
- Keep front desk and lobby area neat and organized.
- Is familiar with and follows all emergency and safety equipment including security cameras, phones and life safety systems.
- Secures all areas of the building, checking for open doors and any unusual activity.
- Makes frequent scheduled rounds of interior and exterior of community during shift and addresses any issues presented.
- Responds to emergencies as directed and per policy.
- Completes assigned housekeeping and light maintenance tasks as assigned.
- Follows shift task assignments as provided.
- Understands all safety policies and procedures.
- Communicates effectively with Business Office Manager and other staff.
- Immediately advises Business Office Manager, Maintenance Director and General Manager of any changes in physical and/or mental health of Resident immediately as well as any physical plant or other safety emergencies.
- Performs other duties as necessary
Qualifications:
- High School Diploma required.
- Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
- Prior experience in working with public
- Requires considerable initiative and judgment.
- Must be able to work flexible hours and participate in holiday activities.
- Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
- Strong organizational, oral, and written communication skills.
- Experience and ability to handle housekeeping and light maintenance tasks assigned.
- Self-motivated and ability to work with minimal supervision.
- Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
- Customer service orientation.
- A proven team player.
- Physically able to bend and reach.
- Physically able to sit for extended periods of time.
- Physically able to lift up to 40 pounds at times
Miscellaneous:
- May have their picture taken and image used in social media or community advertising.
- May be video recorded from devices installed by families in residents’ apartments.
- Required to work weekends and holidays as assigned.
- May be required to work on shifts other than the one for which hired.
- May be required to work extended hours (up to 16 hours per day).
- May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B & C viruses.
- Could be subject to hostile and emotionally upset Residents due to mental status.
- Background, criminal, and drug tests as required by HR policies and procedures.
- May be asked to submit to random drug test during employment.