Helpdesk Support Technician

Join our employee-owned company and help us develop systems and provide professional services that contribute to our national defense! 

Sonalysts, Inc. is seeking an entry level Helpdesk Technician with critical thinking and effective communication skills to secure, support, and maintain our corporate IT systems. Our IT team supports a wide variety of IT requirements, and your work will be diverse and exciting as you support our ability to provide exceptional professional services and products for the U.S. Navy, U.S. Space Force, other Department of Defense and U.S. Government and commercial customers. 

What You Will Be Doing: 

The successful candidate will be a contributor to the IT team and effectively manage multiple priorities to meet required deadlines. Responsibilities include but are not limited to the following: 

• • Demonstrating customer service by resolving issues in person, over the phone, or with remote access tools 

• • Escalate unresolved issues to the appropriate technical support contacts 

• • Perform inventory and asset management, including receiving and ongoing management of assets (issuing loaners and retiring older assets, etc.) 

• • Working as part of a team and communicating with end users of all technical ability levels 

• • Hardware and software updates, refreshes and solutions 

• • Following process and procedures in place. 

• • Working on various projects and initiatives as assigned. 

What’s In It For You? 

• • Working on challenging and innovative projects 

• • Learning and applying new tools and technologies 

• • Learning laws, regulations, standards, and guidelines that apply to the Defense Industrial Base. 

• • Advancing your skills through training, experienced mentors, and vendors. 

• • Salary ranges between $55,000-$75,000, dependent on experience, qualifications and other relevant business criteria. 

• • Becoming an integral part of an innovative employee-owned company which includes: 

• • Flexible Time Program enabling an optimal work-life balance by permitting partners to arrange their work around personal appointments, parent-teacher conferences, children’s activities and the like, so long as the partner gets the job done on-time. 

• • Paid Time Off 

• • 401(k) Plan with company match 

• • Employee Stock Ownership Plan (ESOP)  

• • Sales Bonus Program 

• • Special Performance and Retention Bonus Program 

• • Health and Dental Insurance 

• • Dependent Care Assistance Plan  

• • Health Care Reimbursement Plan  

• • Employee Referral Bonus Program 

• • Professional Development through Tuition Reimbursement Program, Online Training Program and Targeted Skills Program 

• • Relocation Assistance to Southeastern Connecticut, to be in the vicinity of our Waterford, CT headquarters. Southeastern Connecticut offers unlimited waterfront access from restaurants to parks, beaches and downtown areas, hundreds of miles of hiking trails, thrilling nightlife entertainment, fascinating history, and abundance of farms and vineyards with offerings of markets and farm-to-table dinners and is conveniently located at the mid-way point of Boston and New York City and within an hour drive of three major commercial airports.  Visit Southeastern Connecticut for the famous lobster rolls, apple cider and steamed cheeseburgers and stay for the highly ranked schools, low crime rates and abundance of attractions. 

Required Qualifications: 

• • Minimum one year Information Technology experience OR Associates degree in an Information Technology related field  

• • Must be a U.S. citizen, eligible for a U.S. Department of Defense (DoD) SECRET security clearance* 

Preferred, but not required: 

• • Possess an active U.S. Department of Defense (DoD) security clearance* 

• • Working knowledge of common software applications and processes 

• • Working knowledge of basic networking 

• • Working knowledge of M365 

• • Understanding of ticketing systems 

*Obtaining a U.S. Government security clearance involves a comprehensive background check.  Candidates are eligible for a clearance if they have demonstrated sound financial management (including good credit) over time, are free of criminal records, have limited foreign contacts or ties, and other factors indicative of a position of trust to protect information sensitive to the U.S. Government.  

Sonalysts, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, disability, or other basis protected by law. 

This job is not available to residents of New York City because of local law restrictions there. 

Drug Testing Employer 

www.sonalysts.com 

Salary : $55,000 - $75,000