VP, Claims Operational Excellence

Are you looking for your next opportunity?

Sompo has a unique opportunity for a VP, Claims Operational Excellence Leader in our North America Claim Operations team.

We are seeking an execution-focused Claims Operational Excellence Leader to drive change across our North America commercial claims organization. This individual will lead the modernization of processes, technologies, and culture to deliver exceptional customer outcomes, operational efficiency, and scalable innovation.

Location: This position will be based out of our Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our Business, Your Impact, Our Opportunity

What you’ll be doing:

• Design and lead the end-to-end operational & efficiency strategies for insurance claims, aligning with corporate objectives, customer needs, and market demands.
• Define and execute a roadmap for digital claims capabilities including automation, AI/ML integration, workflow redesign, and advanced analytics.
• Lead cross-functional initiatives with stakeholders in IT, Operations, Underwriting, Legal, Customer Experience, and Risk.
• Reimagine and simplify key commercial claims processes to reduce cycle times, improve accuracy, and enhance service quality.
• Build a data-driven culture by integrating analytics into day-to-day claims decision-making.
• Develop performance dashboards, predictive models, and reporting tools to track impact and identify improvement areas.
• Communicate vision and progress to senior executives, frontline teams, and partners with transparency and clarity.
  
  

What You’ll Bring

• Bachelor’s degree required; MBA or advanced degree in Business, Technology, or related field preferred
• 10 years of experience in commercial insurance with 5 years focused on claims operational & efficiency strategies or enterprise change initiatives
• Deep knowledge of commercial claims processes (e.g., general liability, property, workers’ comp, auto, specialty & financial lines)
• Proven success leading digital and operational transformation in complex insurance environments
• Strong project/program management capabilities (Agile/Lean/Six Sigma experience a plus)
• Exceptional communication, leadership, and stakeholder management skills
• Ability to influence across all levels of the organization, from frontline adjusters to C-suite
• Experience working with or implementing modern claims systems (e.g., Guidewire Claim Center)
• Understanding of emerging technologies such as AI, RPA, OCR, and blockchain in the insurance context
• Comfortable navigating ambiguity and driving results in fast-paced environments
• Passionate about improving customer experience and employee engagement
  
  

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

Summary

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits
  
  

In today’s world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.