Customer Service Representative (CSR)/Receptionist

Sommers Veterinary Hospital is a family owned, mixed animal practice that serves the needs of animals ranging from household pets, backyard farm animals to livestock production animals. We prioritize our practice culture, patient health and the client's experience above all else. This makes both our team, and our clients feel as if we are one community, and even at times family. If this is something you feel is important to you, then we believe you may be a good fit for our team.

Silver Lake is about 12 miles South of Warsaw, IN and less than an hour from Fort Wayne. There is plenty of entertainment in our area, ranging from relaxing on the lake, biking and enjoying good food on the shore of Winona Lake. Silver Lake is close enough to larger cities to visit bigger department stores, but still far enough away to provide a quiet country feeling lifestyle. We hope you choose to be a part of our community.

We are seeking a dedicated and compassionate Customer Service Representative to join our team. The ideal candidate should have a strong background in hospitality and possess strong interpersonal skills.

Responsibilities

· Engage with pet owners for scheduling wellness, sick and recheck visits

· Schedule surgical procedures

· Assist in triaging urgent and emergency care situations over the phone

· Providing a welcoming environment for pets and their owners

· Taking cash, check and card transactions

· Participate in client education regarding pet care, nutrition, and preventative health measures.

· Performing end of day tasks

Requirements

· Excellent communication skills to effectively interact with clients and team members.

· Ability to prioritize and multi-task

· Strong initiative with good follow through on assigned tasks

· Proficient in maintaining accurate and thorough records

· Ability to assess situations and adapt effectively during chaotic or high-pressure moments

· Ability to remain calm, professional, and solution-focused when working with impatient, demanding, or difficult clients

· Demonstrates the ability to assess patient situations, recognize potential emergencies, and follow established triage protocols

· A genuine love for animals combined with the ability to work in a fast-paced environment. Join us in making a difference in the lives of animals while working alongside a passionate team dedicated to exceptional veterinary care.

Benefits:

· Employee discount

· Paid time off

Pay: $15.00 - $20.00 per hour

Benefits:

• Continuing education credits
• Employee discount
• Paid time off

Work Location: In person

Salary : $15 - $20