What are the responsibilities and job description for the After Sales & Service Coordinator position at Somic Packaging Inc.?
Customer Support & Spare Parts Coordination
· Serve as primary contact for customers regarding spare parts and standard aftermarket services. Maintain accurate files, records, logs, and ERP data related to parts sales and parts quotes.
· Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.
· Support customer parts orders, including parts identification, drawing review, and order processing.
· Prepare spare parts quotes and process incoming customer purchase orders.
· Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.
· Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.
· Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals).
Service Support
· Create service estimates and prepare quotes for installations, commissioning and aftermarket retrofits in coordination with service support, including preparation of invoices and invoicing summaries.
· Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals).
· High School Diploma or GED required
· Associate degree or equivalent experience in Business, Operations, Supply Chain, or a related field or equivalent combination of education and relevant experience
· 3 years of experience in customer service, after-market sales support, parts coordination, service administration, or order management, preferably in an industrial, OEM, or manufacturing environment.
· Experience supporting the full order lifecycle, including quoting, purchase‑order processing, customer follow‑up, and delivery coordination required.
· Experience working within ERP systems; proficiency with Microsoft Excel, Outlook, and Word; ability to read and interpret parts information, BOMs, and basic technical drawings; experience processing orders and quotes through internal systems and customer portals.
Flexible working hours
Pleasant working atmosphere
16 Day of annual PTO
10 Paid Company Holidays
Medical, Dental and Vision
Health Spending Plan (with employer contribution)
Employer paid Life/AD&D, Short and Long Term Disability
Voluntary Life/AD&D - Employee, Spouse and Children
401K
Safety Glasses Allowance (prescription and non-prescription)
Safety Boots Allowance
Employee Referral Incentives
Why Join Somic Packaging?
Hands-on work with advanced packaging machinery and automation technology
Opportunity to learn and grow in a fast-expanding US facility
Collaborative and innovative team environment
Competitive hourly wage and potential growth opportunities
Contribute to a company invested in quality, innovation, and customer satisfaction
Growth Opportunities. Relaxed and fun environment. German engineering and US service and ingenuity.
This is SOMIC. Engineered to Perform
EEO Employer